Retail Associate I

The Retail Associate's primary responsibility is maintaining a highly positive customer experience by providing exceptional customer service. This includes in-depth practical and product knowledge of climbing, skiing and mountaineering; the ability to transfer that knowledge in a sensible fashion and a willingness to assist customers of all levels with their needs. Must be able to communicate well in a friendly, welcoming fashion. Other duties include being responsible for general store maintenance to keep sales floor appearance at its best. Accurate and efficient use of the POS system is mandatory.

QUALIFICATIONS

Education Required:

High School Diploma Work Experience Preferred:

1 year retail sales in an outdoor specialty store Skills and general experience: Excellent customer relation skills, knowledge of POS systems, typing, merchandising, product knowledge, knowledge of and/or participation in climbing, backcountry skiing and mountaineering

PHYSICAL REQUIREMENTS

General physical requirements: Light work Visual acuity requirements: close inspection, clerical Motion and sensory requirements: Climbing, skiing, stooping, lifting, listening, talking, standing, reaching, and fine motor skills Physical working conditions: Inside environment

ESSENTIAL FUNCTIONS

Authorized and responsible to continuously improve upon and perform all duties according to BDEL Quality, Safety and Employee Policies and procedures: 1. Assist customers with appropriate information, advice and service 2. Accurate entry of merchandise, payments and customer details in the Point of Sale (POS) system 3. Resolve issues involving customer relations and satisfaction 4. Fit customers properly for rental/demo equipment 5. Maintain store's clean, organized appearance 6. Perform other duties as assigned 7. Restocking and managing backstock including lifting boxes of gear 8. Open and close the store in the absence of store manager or assistant store manager. Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.