Retail Banking Supervisor

Retail Banking Supervisor

Department:

Retail Banking

Location:

Gilbert, AZ

Salary Range:

$75,000 to 100,000 The Retail Banking Supervisor provides day-to-day leadership for retail branch operations and sales activities across multiple assigned locations. This role serves as the primary on-site leader for branches in Chandler, Gilbert, Scottsdale Airpark, and Phoenix Camelback, ensuring consistent customer service, operational excellence, regulatory compliance, and effective execution of sales and growth initiatives. The Retail Banking Supervisor balances people leadership, operational oversight, and sales leadership to drive branch performance and a positive customer experience. This position will be based in the Phoenix metro area, with regular presence and travel across the assigned branch network as needed.

Key Responsibilities:

Lead daily retail branch operations across assigned locations to ensure efficient, compliant, and well-controlled execution of banking activities. Hire, coach, develop, schedule, and manage branch retail staff; oversee performance management, training, and recognition. Drive execution of bank-wide sales campaigns and referral initiatives; coach staff toward growth and performance goals. Model and enforce exceptional customer service standards; manage workflow, staffing levels, and resolution of escalated customer issues. Ensure adherence to policies, regulatory requirements, cash controls, audit standards, and risk management practices across all assigned branches. Assist customers with transactions, consumer and business account opening, consumer loans, account maintenance, and product recommendations as needed. Promote branch growth and a positive culture by modeling ethical, customer-focused leadership and partnering with branch and regional leadership.