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CS
Charles Schwab
Sr Manager, Advisor Services Fixed Income Service (PL)
Career Insights for Retail Service Manager
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Based on Arizona data
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What they do
A Retail Service Manager manages service at a retail store, either an independent business or a store that is part of a large retail chain. Manages customer service staff and develops store service procedures. Supervises training for improved customer service. Responsible for resolving customer complaints.
$51,067 / year median in Arizona
-5% projected decline
Job Description
Your opportunity At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. As a Senior Team Manager, AS Fixed Income Service, you will lead a team of Fixed Income Service professionals supporting advisors with education, guidance, trade facilitation, and complex fixed income service needs. Our specialists provide one-on-one service and market perspective while helping clients navigate Schwab's fixed income platform, products, tools, and processes. The team works closely with Fixed Income Sales, Trading, Operations, Risk, Supervision, Product, and other business partners to deliver a consistent, high-quality client experience. In this role, you will coach and develop team members, set clear expectations, inspect progress against service and risk outcomes, and create consistent leadership practices through one-on-ones, team meetings, call reviews, performance conversations, and development planning. You will also help team members support client conversations involving fixed income products, trading, portfolio needs, liquidity needs, time horizon, and risk tolerance.
What you have Required qualifications:
Leadership:
Ability to set expectations, guide execution, and create a high-performing, accountable, inclusive and client-first culture.Developing Others:
Proven ability to coach employees, support development planning, and build team capability.Fixed Income:
Apply knowledge of fixed income markets, products, and solutions to support service outcomes.Risk Management:
Reinforce procedures, documentation standards, supervision expectations, and risk controls.Communication:
Ability to lead through change, align with partners, and translate strategy into practical team execution.Additional Requirements:
Active FINRA Series 7, 63 or 66, and 9/10 licenses Leadership experience in financial services, preferably fixed income, trading, service, wealth management, or a specialized client-facing environmentPreferred Qualifications:
Bachelor's degree CFA, CFP, CIMA, or familiarity with Schwab BondSource , Salesforce, Bloomberg, FactSet, Nexidia , or related reporting and workflow tools What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insuranceQualifications:
Required qualifications:Leadership:
Ability to set expectations, guide execution, and create a high-performing, accountable, inclusive and client-first culture.Developing Others:
Proven ability to coach employees, support development planning, and build team capability.Fixed Income:
Apply knowledge of fixed income markets, products, and solutions to support service outcomes.Risk Management:
Reinforce procedures, documentation standards, supervision expectations, and risk controls.Communication:
Ability to lead through change, align with partners, and translate strategy into practical team execution.Additional Requirements:
Active FINRA Series 7, 63 or 66, and 9/10 licenses Leadership experience in financial services, preferably fixed income, trading, service, wealth management, or a specialized client-facing environmentPreferred Qualifications:
Bachelor s degree CFA, CFP, CIMA, or familiarity with Schwab BondSource , Salesforce, Bloomberg, FactSet, Nexidia , or related reporting and workflow toolsBenefits
- Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- Sabbatical Leave
- Financial Aid/Assistance