Department Training Manager - Security

Job Summary Responsible for comprehensive onboarding, skill and service training for Security Operations, including Security Officer (armed & unarmed), Security Greeter, Patrol Officer, and Corporal. Develops, conducts, and tracks training for all of the departments Team Members both new hires and existing. Determines training needs, prepares and updates materials, creates training schedules. All aspects of STYLE service training, compliance, and other areas as assigned. Acts as a liaison between Team Members and Leadership attending department meetings, leading V-Briefs and creating a welcoming and streamlined onboarding experience. Job Description STYLE Service Training

• Facilitates department specific STYLE service training. Compliance Training
• Responsible for the coordination and facilitation of department specific compliance training. Onboarding of New Hires
• Responsible for the development and facilitation of an effective onboarding experience for newly hired team members.

If department uses Homework, quizzes, or tests to measure knowledge and retention, administering, updating, and grading these tools. Develops and leads V-Briefs upon request. Assists with interviewing and/or hiring new Security Team Members, upon request. Performs needs analysis, compiling and assessing data, and conferring with management to determine the training needs within the department. Monitors and maintains records of security personnel certifications and licenses, proactively notifying management of upcoming expirations or lapses to ensure continued compliance.

Develops course curriculum and implements new/revised training programs, seminars, and workshops. Selects or develops teaching aids, such as handouts, visual aids, demonstration models, and reference works. As needed, customizes materials for a gaming environment. Maintains records of training activities and team members' progress. Performs weekly updates on training for management review. Performs miscellaneous clerical functions and special projects as assigned. Greets the Guest with a smile and works collaboratively with all Viejas Team Members to develop and maintain a positive relationship. Responds to both Team Members, and Guests inquiries referring more complex questions to the appropriate resource. When on the casino floor, assists Guests. Maintains knowledge of current marketing promotions and/or special events. Attends and participates in meetings as required. Ensures that work area is clean, safe, secure, and well maintained. Follows company and departmental policies and standard operating procedures. Complies with applicable governmental laws and regulations. Establishes and maintains professional working relations with internal and external guests. Performs additional duties as required to support operational needs during special events and/or holidays.

STYLE SERVICE COMMITTMENT

All Team Members will display high level commitment to Customer Service through the consistent delivery of STYLE Service Standards established by Viejas Casino & Resort.

INTERACTION

Interacts with internal and external guests with a positive attitude and professionalism at all times. Interacts with Team Members, subject matter experts, management, and department heads.

SUPERVISION

Oversees training for new hires and any retraining for existing members of the team.

EDUCATION/CERTIFICATION

Bachelor's degree or equivalent on the job experience.

EXPERIENCE 1

• 3 years of related experience in conducting/developing training content.

Experience working with all levels of management and Team Members. Experience coaching and providing feedback to Team Members, a plus.

KNOWLEDGE AND SKILLS

Bilingual in Spanish a plus. Excellent written, verbal, and interpersonal communication skills. Proficient in Microsoft Word, Excel, and PowerPoint. Strong guest service skills and attention to detail. Strong relationship building. Excellent time/project management and organizational skills with ability to handle multiple projects. Must be a self-starter and able to adjust to change. Ability to work a flexible schedule to accommodate company and Team Members' needs. Hiring Preference The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California's largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits with employer contribution Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more!

• Benefits vary for PT and FT employment