Boutique Manager

Boutique Manager The Treatment Skin Boutique Claremont, CA Job Details $70,304 - $75,000 a year 1 day ago Benefits Paid holidays Health insurance Qualifications Vendor relationship building Hospitality Community engagement Spa experience Customer relationship building Customer retention Healthcare staff management Operations management Loyalty marketing Vendor management Inventory management Event coordination Expense management Staff scheduling Regulatory compliance Mid-level Client relationship development Performance management Sanitation procedures Cross-selling Team development Managing budgets in a finance role Team management Store management Loyalty programs Decision making Financial control management Mentoring Vendor relationship management Beauty & cosmetics sales Budget management in healthcare Achieving sales targets Employee engagement Med spa experience Cross-functional collaboration Retail management Leadership Implementing cost-saving initiatives Staffing management Safety protocol implementation Regulatory compliance management Cross-functional communication Overseeing training Customer complaint resolution Staff development Full Job Description

POSITION SUMMARY

The Boutique Manager is responsible for overseeing a team of medical spa staff, along with administration of daily operations and activities for assigned boutique locations that include Retail Sales, Esthetician Services, and Medical Grade Injectables. As the Boutique Manager, you help drive the company's growth through staff management, prioritizing a positive client experience, executing marketing initiatives, maintaining adequate inventory, and fostering vendor relations that help keep Boutique operations efficient and meets the TTSB brand objectives. The ideal candidate has a strong passion for skin care who is adept at managing multiple teams, streamlining processes, and ensuring consistent quality and service standards across assigned locations. With previous management experience (preferably in a med spa or hospitality driven environment), the candidate should have the ability to anticipate needs, take initiative, keep projects organized, and meet deadlines. You will work collaboratively with location teams and cross departmentally with the leadership team and other Boutique Managers

LOCATIONS

Claremont/ Inland Empire & Orange County - NPB & San Clemente

ESSENTIAL FUNCTIONS

Manage day to day operations of assigned Skin Boutiques. Lead Boutique's staff management & planning to anticipate needs and maintain adequate staffing in consideration of time off, leaves, and other coverage opportunities while minimizing increased payroll expenses. Supervise, coach, and mentor Leads and staff across locations, ensuring they adhere to company standards and policies. Identify any knowledge and skill gaps and plan regular training on procedures, product offerings, and client experience protocols to ensure staff stay educated on the latest trends, treatments, products, and equipment. Establish individual performance goals and host monthly 1:1s with direct reports Set Boutique inventory standards and maintain a consistent supply of medical, back office, break room, and front desk supplies. Implement sustainable client growth and retention strategies such as loyalty programs, personalized follow-up, organic relationship building, and encouraging feedback to drive service and retail sales by at least 10% Lead Boutique's micro event planning in collaboration with Marketing Manager. Standardize workflows across locations for client intake, treatment protocols, and patient relations. Ensure that all regulatory requirements, safety protocols, and sanitation practices are followed at both locations. Budgeting for assigned locations to maintain financial health and ensure that finance goals are met. Monitor Territory expenses, including payroll, product purchases, supplies, and utilities to ensure you are operating within the allotted budget, and monitor expenses to maximize profitability. Represent TTSB at Boutique's community events and small business gatherings. Improve overall Boutique performance through effective employee engagement initiatives, regular [overall] performance feedback, and other metrics outlined. Maintain advanced product & treatment knowledge and engage in professional development as needed Meet or exceed set sales targets, including upsell and cross-sell targets for services and retail products. Ensure consistency across assigned locations in communication, updates & changes, and client experience, ensuring that all locations offer a high level of customer satisfaction. Address client concerns directly with client and employee involved. Attend weekly manager meetings and host team huddles. Other duties as assigned.

PREFERRED/DESIRED QUALIFICATIONS

Ability to travel between locations Proven ability to lead a diverse team Ability to multitask while prioritizing client experience Experience in an upscale retail environment Self-motivated leadership skills with business acumen Can adequately navigate and manage business software Engages in proactive decision making Displays high energy, is creative, and takes initiative What's in it for you? Healthcare Coverage Paid Vacation & Holidays Treatment & Product Discounts Company Retreats Wellness Discounts Free Monthly Facial & More!!

Salary:

This role includes the salary base range plus bonus potential•

HOW TO APPLY

Link a 30 second video to your resumé expressing interest in the position and why you are the best candidate for the job before uploading your resumé. Resumés submitted without a link to a 30 second video will not be considered. The Treatment Skin Boutique is an equal opportunity employer. California Consumer Privacy Act (CCPA)

Notice:

The Company may collect and use personal information from job applicants for business purposes permitted under the California Consumer Privacy Act and related regulations. This information may include identifiers (such as name and contact details), professional and employment-related information, education information, and any other data you voluntarily provide during the application process. We collect this information to evaluate your qualifications, communicate with you, conduct interviews, perform background checks (if applicable), comply with legal obligations, and maintain appropriate hiring records. We retain applicant information only for as long as necessary for recruitment, compliance, and business operations. The Company does not sell or share applicant personal information for cross-context behavioral advertising. For more details about the categories of data we collect, our purposes for use, retention periods, and your rights to access, correct, or delete your personal information, reach out to . California applicants may submit CCPA rights requests as outlined herein.