Manage the daily operations of the commercial roofing service department.
Schedule and dispatch service crews based on urgency, geography, crew capabilities, and customer commitments.
Maintain an organized service calendar and ensure work is completed on schedule.
Review work orders before crews are dispatched to ensure scope, customer information, access requirements, and job expectations are clear.
Coordinate manpower, materials, equipment, and subcontractors as required.
Monitor active service calls and projects and proactively address delays, problems, or scheduling conflicts.
Minimize unnecessary overtime, return trips, downtime, and inefficient crew movement.
Ensure completed work orders contain proper documentation, photographs, labor hours, materials, and job notes. Field Crew Management
Directly manage and hold service technicians and crews accountable for performance.
Establish clear daily and weekly expectations for field personnel.
Monitor productivity, workmanship, safety, professionalism, and customer service.
Conduct regular field visits and quality-control inspections.
Help train and develop technicians and identify opportunities to improve crew capabilities.
Ensure crews have the tools, materials, information, and direction necessary to complete work efficiently.
Work with company leadership to determine staffing needs and participate in recruiting, hiring, and evaluating service personnel. Estimating & Proposals
Review service requests, inspection reports, photographs, field information, and customer requirements.
Prepare accurate estimates and proposals for commercial roof repairs, maintenance, coatings, and related service work.
Develop scopes of work that clearly communicate the recommended repairs and solutions.
Ensure proposals are completed and delivered promptly.
Review job costing and compare estimated versus actual labor and material usage.
Use completed-job data to continually improve estimating accuracy and pricing.
Identify opportunities to convert service calls and inspections into larger repair and maintenance projects. Financial & Department Performance
Take ownership of the financial performance of the service department.
Manage the department to established revenue, gross profit, and operating goals.
Monitor labor productivity, material costs, overtime, callbacks, warranty work, and other factors affecting profitability.
Review job-cost reports and identify jobs that are performing above or below expectations.
Develop and monitor department KPIs and provide regular performance reporting to company leadership.
Assist with annual budgeting and forecasting for the service department.
Identify operational improvements that increase capacity, efficiency, and profitability. Growth & Process Improvement
Help develop the service department into a scalable and increasingly profitable division of the company.
Evaluate existing processes and implement improvements to scheduling, dispatching, estimating, field documentation, communication, and job closeout.
Develop systems that allow the department to handle increased service volume without sacrificing quality or customer experience.
Identify recurring customer needs and opportunities for preventative maintenance and ongoing service programs.
Work closely with sales and company leadership to support department growth.
Take ownership of problems and develop solutions rather than simply escalating issues. Qualifications
Commercial roofing experience required.
Previous experience managing roofing service crews, field operations, or a construction service department preferred.
Strong knowledge of commercial roofing systems, repair methods, leak investigation, preventative maintenance, and roof inspections.
Ability to evaluate roofing conditions and develop appropriate repair scopes.
Experience estimating commercial roofing repairs and service work.
Strong scheduling, organizational, and time-management skills.
Understanding of job costing, gross profit, labor productivity, and departmental financial performance.
Strong leadership skills with the ability to hold employees accountable while developing a productive team.
Comfortable using CRM, scheduling, estimating, and other construction management software.
Strong written and verbal communication skills.
Valid driver's license and ability to travel throughout the company's service area.
Ability to safely access and inspect commercial roofs using ladders and other appropriate means. What Success Looks Like The successful Service Department Manager will build a department where:
Service calls are scheduled and completed promptly.
Crews know exactly where they are going, what they are doing, and what is expected of them.
Customers receive timely and professional communication.
Estimates and proposals are accurate and delivered quickly.
Jobs are properly documented and closed out.
Callbacks and unnecessary return trips are minimized.
Labor and material costs are controlled.
The department consistently meets its revenue and profitability goals.
Systems and processes improve as the department grows.
Leadership can rely on the Service Department Manager to own the department and its results.

Ideal Candidate This position is best suited for someone who thinks like an operator and a business owner. We are looking for someone who doesn't simply manage the service schedule—we want someone who asks how the department can operate better, complete more work, improve margins, develop stronger technicians, and continue growing. The right candidate will be given significant responsibility and the opportunity to play an important role in the continued growth of the company.

Pay:

$75,000.00 - $110,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

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