Assistant Store Manager

Assistant Store Manager Teaspoon Company LLC Los Altos, CA Job Details Contract $22 - $25 an hour 4 hours ago Benefits Employee discount Flexible schedule Qualifications Staff supervision Strategic management Managing retail teams Financial reporting Merchandising In-person customer service Financial statement analysis Research Talent development Performance management Inclusive leadership practices Team development Hiring Recruiting Leading team collaboration initiatives Financial performance measurement Conducting staff training sessions as a store manager Workforce management Team motivation (leadership skill) Staffing management Team building Full Job Description Job Overview This role plays a pivotal part in Teaspoon's success by overseeing a team of baristas to cultivate and uphold the Teaspoon Experience for our customers and partners. As a store manager, you will regularly exercise discretion in managing the store's overall operation. This includes supervising and directing the workforce, making staffing decisions such as hiring, training, evaluating, and scheduling, ensuring customer satisfaction and product quality, managing the store's financial performance, and upholding safety and security standards. The incumbent is expected to embody and uphold Teaspoon's guiding principles in all actions and decisions. Duties As an Assistant Store Manager at Teaspoon, you will play a crucial role in leading and managing the store team, along with your Store Manager, to ensure operational excellence and deliver an exceptional customer experience. Key responsibilities and essential job functions include:

Leadership and Support:

Support the Store Manager and company ownership in executing the company's vision. Demonstrate selfless leadership by prioritizing the success of your team. Serve as the primary advisor to the Store Manager, bridging communication between the team and management. Advocate for and positively influence the team, fostering a productive and supportivework environment. Establish clear goals for the team and foster a collaborative work environment. Maintain composure during high-volume or challenging situations, setting a positive example for the team. Encourage a customer-centric approach among baristas, emphasizing exceptional customer service. Drive the implementation of company programs, motivating the team to achieve organizational objectives. Assist the Store Manager in developing strategic and operational plans, overseeing their execution, and evaluating results. Monitor and adjust store staffing levels to ensure optimal performance and employee development. Prioritize and deliver clear and concise communications to the team for effective operations.

Training and Development:

Perform duties akin to those of a Shift Supervisor and beyond. Lead and manage the Shift Supervisor team, promoting accountability and teamwork. Maintain regular check-ins with team members to understand their motivations, goals, and areas for improvement. Motivate the team to achieve business goals and maintain compliance with legal and operational standards. Recognize and reward individual and team achievements to foster a positive team culture. Prepare for advancement to the role of Store Manager by acquiring comprehensive store management skills.

Operations:

Implement communication updates to the team, including new product launches and operational changes. Conduct weekly store walkthroughs to identify areas for improvement and enhance operational efficiency. Review and optimize checklists to streamline store operations. Provide shift coverage and serve as an on-call resource in the absence of the Store Manager. Introduce processes and procedures to optimize the performance of the barista team. Organize shelves, storage, and merchandise displays to enhance customer experience. Manage inventory orders with vendors, ensuring timely and accurate procurement. Purchase inventory when necessary and develop processes for maintaining store cleanliness and organization. Ensure compliance with wage and hour laws and proactively research local market trends to meet customer needs. Utilize operational tools to maintain excellence in scheduling, reporting, cash management, and inventory control. Analyze financial reports to identify performance trends and address operational challenges.

Requirements:

Minimum of 1 year of experience in a fast-paced, high-volume, customer service oriented business, preferably in food service or retail. Demonstrated experience in understanding the financial health of retail operations Track record of creating an inclusive and dynamic team and work environment. Proactive, self-starter capable of working independently and collaboratively within a team. Strong business acumen and understanding of operational dynamics. Proven ability to recruit, motivate, train, and retain team members effectively. Excellent verbal and written communication skills. Strong organizational and time management abilities.

Pay:

$22.00 - $25.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person