Assistant Tasting Room Manager

The Assistant Tasting Room Manager upholds the Hall Wines philosophy of quality, elegance and exceptional customer service, by working as part of a successful team. The Assistant Tasting Room Manager leads by example, hosting guests and making sales. In addition, this role is responsible for training team members, daily opening and closing procedures, and oversees administrative and operational duties as directed by the Director of Hospitality. This role will additionally assist with program development, and the implementation and execution of SOP's to ensure the highest standards of WALT Wines guest experiences and wine education. The Assistant Tasting Room Manager will oversee many of the retail, merchandising and wine inventory management duties, and will be responsible for meeting financial goals and expense management.

Responsibilities Include:

Assisting the manager with the day-to-day operations of the two WALT properties including opening, closing, flow of service and team management. Uphold and implement SOP's relating to customer service, wine education, hospitality, operations, and systems Gain a comprehensive understanding and utilize Salesforce, V360, Magento, and Ship Compliant to analyze the business Participate in wine and merchandise inventory control, payroll management, scheduling, and reservations/property management. Ensure the integrity of the tasting room, collateral, and property at all times Assist with business development/outreach efforts Implement and maintain a Corporate & Private Event Program Responsible for overseeing corrective and disciplinary action necessary in a team environment to maintain best possible moral Accountable to the Director of Hospitality, President and Owners to produce the maximum results and with the best possible management of expenses and resources to achieve the vision set forth for the WALT brand Strong leadership skills with the ability to bond with and motivate a successful team towards big picture goals of the Tasting Rooms. Represent the WALT brand to both the Napa and Sonoma Valleys and beyond engaging in networking and relationship building. Complete other duties and responsibilities as required by the winery.

Requirements:

2-3 years of experience in a leadership role in a Tasting Room/Restaurant setting. Knowledge of wine, winemaking, and wine service. Specific knowledge and passion for Pinot Noir and major Pinot Noir growing regions of the West Coast is preferred. Knowledge and experience with genuine hospitality and customer service. Experience with expense management, retail merchandising and inventory systems. Proven experience with meeting and exceeding financial goals. Ability to satisfactorily speak and understand English. Knowledge of and comfort with technology and systems Proficiency in written and verbal communication Ability to respond to any and all situations that arise in a high-volume Tasting Room, and to think clearly and remain calm under pressure. Ability to abide by and uphold standards, policies and procedures as outlined by President of HALL Wines. Ability to prioritize and organize work assignments; multi-task; attention to detail. Ability to motivate and lead staff to maintain a cohesive and successful team. College degree and trade certifications preferred such as WSET or WISE. Able to work in Sonoma or Napa and able to travel between tasting rooms mid-shift if needed.

Physical Requirements:

Requires continuous standing and carrying less than 50 lbs.; occasional climbing, stooping, twisting and fine manipulation; intermittent bending Hours & days required: Flexibility is required. Work will include evenings and weekends based upon business demands.

Compensation & Benefits:

Competitive salary dependent on experience with potential for bonus Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines.

About HALL Family Wines:

HALL Family Wines is a family-owned winery known for crafting world-class wines from premier vineyards in California, Oregon, and Champagne, France. Founded by Craig and Kathryn Hall 30 years ago, the portfolio includes HALL, WALT, BACA, and Michel Foch, producing acclaimed Cabernet Sauvignon, Pinot Noir, Zinfandel, Champagne, and other varietals. The winery features six tasting rooms across Napa Valley, Sonoma, Palm Springs, and Healdsburg, offering immersive winetasting experiences. Winemaking is led by Megan Gunderson, with a focus on expressing each vineyard's unique terroir. HALL Family Wines farms twelve estate vineyards across California's most celebrated winegrowing region. All estate vineyards are certified sustainable, with select sites organically certified. Sustainability milestones include LEED® Gold Certification for HALL St. Helena in 2009 and its gravity-flow winemaking facility in 2014, plus rooftop solar panels that offset over nine hundred metric tons of CO₂ annually. At HALL Family Wines, we strive to do the right thing, to follow responsible business practices and to give back to our communities. We believe in the philosophy of leaving the world better than we found it, a philosophy we have been putting into action for 50 years, both in business and through our family Foundation, established in 1977. Hall Wines is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, religion, veteran or disability status. If values and community responsibility are important factors for you in choosing a place to work, if you enjoy working in an environment that prizes creativity, and if you hold yourself to a high standard of excellence in your job performance, this position may be a good fit for you.