TITLE:

Supervisor

POSITION TYPE

Part Time, Non-Exempt COMPANY:

Sharks Sports and Entertainment, LLC

LOCATION

Sharks Ice Oakland

REPORTS TO

Assistant General Manager

POSTING DATED

September 2026

PAY RATE:

The pay rate for this role is $25.57 per hour

Position Summary:

Operates the facility and supervises employees in the absence of the General Manager, Assistant General Manager, and Supervisor Lead. Must know limits of jurisdiction, when to refer and defer to General Manager, Assistant General Manager or Supervisor Lead. Supervises all employees under the direction of the General Manager/Operations Manager and Supervisor Lead.

Shift Information:

You must be available to work 2/3rds of each month. Including evenings and weekends with some holidays.

Essential Functions:

Responsible in the absence of the General Manager, Assistant General Manager or Supervisor Lead for ensuring that shifts are sufficiently staffed. Responsible for maintenance of the ice surface, including use of edger and correct resurfacing techniques. In coordination with the Maintenance Supervisor, evaluates building maintenance and repairs on a daily basis. Oversees and maintains rental skates, boots, blade and boot replacement. Supervises maintenance and fills vending machines to ensure full availability of each product. Assists with event operation and promotions, private ice rental and parties. Assists with close-outs, bank deposits, making change and collecting NSF checks. Counts and secures all safe funds at the beginning and end of each shift worked. Inventories Sharks Ice keys and radios before and after his or her shift. Ensures that all employees are practicing excellent customer service, and that all policies and procedures are properly implemented. Knows emergency procedures for equipment and evacuation plan. Ensures the overall cleanliness of the facility. Ensures Sharks Ice is secured and locked at the end of business day. Monitors security cameras. Performs additional duties as required.

Qualifications:

Must be able to wear SSE assigned uniform during all shifts Ability to work various shifts, weekends, possibly holidays, and late nights. Demonstrated ability to work effectively with a broad spectrum of key contacts including employees, free lance instructors, user groups, parents, coaches, professional associate athletes, and the community the at large. Good oral and written communication skills. One year of relevant experience. Must be able to successfully perform the essential functions of this job that are physically demanding. Must be able to stand and walk for long periods of time. Must be able to lift up to 50 pounds. Must be able to work in a cold environment. Physical Requirements Ability to sit, stand and utilize a computer for extended periods of time Communicate via phone and email with a variety of individuals Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice) May be required to travel to other company locations May be required to attend conference, events, and training sessions within Bay Area or in

• or out-of-state locations.

What We Offer $200 employee referral bonus for each friend hired 30% discount in the Sharks Pro Shop Food and beverage discount at SAP Center, TechCU Arena, and Stanley's 4 free Barracuda tickets to each game Free ice skating at Sharks Ice (San Jose, Fremont, and Oakland) Free employee parking Fun environment This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment ("SSE") has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California. We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment. We live, work, and innovate by a set of

Pioneering Principles:

T

• Team success is more important than individual success E
• Exceptional experience is non-negotiable in everything we do A
• Appreciate others for their diversity and opinions M
• More risk leads to more rewards and expands our comfort zones T
• Trust that all teammates have the best intentions E
• Empower all teammates to make informed decisions A
• Always say what you really mean and do what you say L
• Lead by showing the respect to others you expect from them We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether. Our Commitment to Diversity, Inclusion & Belonging Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications
• in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence.

Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Equal Opportunity Employer Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans' status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Notice to Recruiters and Agencies SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE's HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.