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RBD California Restaurants Limited dba KFC

Assistant Unit Manager

Job Description

A Great Career Starts with an Opportunity. When Colonel Sanders faced adversity, he didn't let it define him. From learning to cook as a young boy to rebuilding his life and business at age 65, his determination, resilience, and belief in quality helped create one of the world's most recognized and loved brands. Today, KFC's success is powered by people who share those same values. When you join RBD California Restaurants, you're becoming part of something bigger. Restaurant Brands is a large and growing global organization with more than 521 quick-service restaurants and over 12,500 employees across KFC, Pizza Hut, Taco Bell, and Carl's Jr., serving hundreds of thousands of customers every day from New Zealand and Australia to Hawaii and Southern California. Whether you're looking to develop new skills, grow your career, or join a company with a rich legacy of turning opportunity into success, KFC offers a place where hard work, enthusiasm, and ambition are recognized and rewarded. Ready to be part of something bigger? Ready to bring your talent to a brand loved by generations? to begin your journey with
KFC. JOB SUMMARY
The Assistant Unit Manager (AUM) serves as the Restaurant General Manager's (RGM) second command, responsible for maintaining and furthering the success of the establishment. Key responsibilities include team development, fostering a positive store culture, overseeing daily operations, and providing coaching to staff. This role serves as a crucial training ground for advancement to the position of Restaurant General Manager. It is imperative to actively seek and incorporate feedback from both the Restaurant General Manager and Area Coach, continuously striving for personal and team growth. The AUM is expected to embody the company's core values of trust, fairness, loyalty, responsibility, and prudence.
ESSENTIAL DUTIES
Quick problem solver. Executes shift success routines effectively. This includes ensuring all food preparation stations are fully stocked, equipment is properly maintained, and staff are briefed on their roles and responsibilities for the shift. Promotes proactive problem-solving among team members to address issues before they escalate. Execute core operations procedures (e.g., shift accountability, product projections, Repair & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls) on each of their shifts. Analyzes restaurant financial performance in collaboration with RGM to identify opportunities for improvement and competitive positioning. Ensuring restaurant plans and marketing incitive are being implemented. Supports the RGM in executing and completing bench plan process. Partner with RGM to ensure staffing levels are implemented to grow top line sales. Holds team members accountable by performance management process. Recognizes employees for exceptional performance and embodying our core values using Our RBD Value Card to reinforce breakthrough results and to help them and you become a values Ambassador.
CORE COMPETENCIES
Adaptability & Accountability:
Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility for own actions.
Analytical Skills:
Synthesizes complex or diverse information, prioritizes projects and determines the best way of meeting deadlines and requirements.
Attendance & Punctuality:
Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time.
Business Ethics:
Works with integrity, adheres to high ethical standards, upholds organizational values, and abides by written policies. Avoids the perception of conflicts of interest and abides by all regulatory requirements.
Communication:
Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively.
Compliance:
Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements in accordance with his/her respective job duties and responsibilities.
Confidentiality:
Maintains a high degree of confidentiality.
Customer Service:
The extent to which the Team Member provides prompt and high-quality service to team members, vendors and internal/external customers.
Judgment:
Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and takes responsibility for communication including what is heard.
Organization:
Maintains clean, functional workspace, continuous workflow to meet daily/weekly/monthly deadlines.
Safety:
Attends required safety meetings, follows the Injury and Illness Prevention Plan (IIPP) and reports unsafe conditions, keeps workplace in safe condition. Teamwork /
Morale:
Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations. Engages consistently in professional behavior.
Training:
Completes company required training timely.
Leadership & Management:
Reacts well under pressure and is accessible. Carries out required performance management processes and timekeeping responsibilities. Identifies disciplinary situations or employee conflict and manages communication appropriately. Assure confidential interchange with subordinates as appropriate. Demonstrates and instills in others an appropriate sense of urgency.
OTHER DUTIES
Attends staff, departmental, and required meetings, and other duties assigned. Follows KFC cash handling safety and security procedures Adheres to KFC and City/State/United States safety requirements Knowledge of and compliance with KFC's Human Resources policies and process.
EXPERIENCE & EDUCATION
Previous customer service or cashier experience is desirable.
COMPUTER & SOFTWARE SKILLS
Basic proficiency with Microsoft Office, web browsers, and internet-based applications is required.
TRAVEL:
No travel required
PHYSICAL & MENTAL REQUIREMENTS
Standing Walking Sitting Stooping/Bending Using hands to finger, handle, or feel (computer operation) Reaching with hands and arms Push/Pull up to 90lbs up to 30 feet Lifting of up to 25 lbs.
Talking and hearing:
Clear speech and good hearing both face to face and on the phone; hearing well in noisy social environments.
Seeing:
Clear vision at 20 inches or less with or without corrective lenses; vision sufficient to drive motor vehicles safely with or without corrective lenses.
REASONING & MENTAL ABILITIES
Uses critical thinking skills to interpret information furnished in written, oral or schedule form. Makes sound decisions and sets goals based on available information and evaluates situations and requirements to plan and adjust work accordingly. Projects accurate future occurrences based on current or historic data. Must be able to work with supervision; able to make decisions about the severity of variable situations and evaluate the most appropriate response; able to make appropriate decisions related to customer requests.
HAZARDS:
Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents, biohazards such as bloodborne pathogens, sewage, or building waste.
EQUIPMENT USE
Deep Fryers, pressure fryers ovens, soda machines, Safes, registers, PO Systems. This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.
Pay:
$23.00 - $24.00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance On-the-job training Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
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Total Score
43
out of 100
Average of individual scores