Open Availability, requiring a schedule of possibly both morning & afternoon shifts, including weekends. Job Summary Our company requires the Floor Supervisor to assume the management role of overseeing the floor staff and ensuring guests are receiving the best care possible. The Floor Supervisor will be responsible for developing efficient work methods, completing their daily responsibilities and collaborating with employees to increase productivity while maintaining a compassionate and safe environment for patients to access their medicine. This role is a complex one. They will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The Floor Supervisors act as quality control, ensuring patient satisfaction through training employees properly and adhering to company policy. Summary of essential job functions Administer the best level of care and service to our guests Organize workflow and ensure that employees understand their duties or delegated tasks Monitor employee productivity and provide constructive feedback and coaching Receive complaints and resolve problems Manage time efficiently and effectively Pass on information from upper management to employees and vice versa Prepare and submit weekly progress reports Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Communicate effectively with other management and employees Open and/or close the shop All other duties assigned Abilities and Skills required for the Floor Supervisor position Provide exceptional patient service Ability to effectively communicate via email, phone and in person. Problem solving and problem analysis skills. Ability to stay on task with minimal supervision to meet daily, weekly and monthly deadlines. Reliability, Initiative, Adaptability, Patience and Integrity. Attention to detail with the ability to multitask while keeping accurate documentation. Transportation availability for various errands and in person payment deliveries with the ability to lift up to 25lbs. Working Conditions Positions in this class require: typing, talking, hearing, seeing, and repetitive motions. May be required to lift up to 25 pounds, carry, push, pull or otherwise move objects while completing essential functions. This position is comprised of walking and standing a majority of the workday. The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, viewing a computer screen, handling smartphone devices, and reading extensively. The work environment is climate controlled and little outside activity. Ability to transport product as necessary for customers. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All staff may be required to perform duties outside of their typical responsibilities from time to time as needed. MWG Holdings Group, INC. and its entities are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or disability, or any other characteristic

Job Type:

Full-time Pay:

$22.00 per hour

Benefits:

Employee discount Application Question(s): Are you at least 21 years of age? Are you available in the afternoons and on weekends?

Experience:

Management:

3 years (Preferred) Customer relationship management: 5 years (Preferred) Cash handling: 5 years (Preferred)

Leadership:

3 years (Preferred) Retail sales: 3 years (Preferred) Ability to

Commute:

San Jose, CA 95128 (Required)

Work Location:

In person