Service Repair Shop Supervisor

Service Repair Shop Supervisor EnerSys - 3.1 Santa Fe Springs, CA Job Details Full-time $56,600 - $71,000 a year 16 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off On-the-job training Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Bereavement leave Life insurance Referral program Qualifications Computer operation Customer communication Team supervision Field service Team leadership Client communication High school diploma or GED Supervising experience Computer skills Productivity software Mechanical knowledge Full Job Description Job Summary The Service Shop Supervisor is responsible for the day-to-day operations, building maintenance, and overall management of the service center's shop in Romeoville, IL. This position oversees the workflow within the service center, ensures efficient use of resources, and manages the team of technicians, ensuring top-quality service is delivered to customers. Responsibilities Supervise all shop functions, ensuring optimal workflow and efficiency. Direct management of service center technicians, including hiring, training, performance reviews, and goal setting. Manage building maintenance and the upkeep of service vehicles. Plan and schedule projects to optimize resource allocation (materials, equipment, and labor). Diagnose and repair equipment as needed, while ensuring quality standards are met. Provide training on safe equipment operations for team members and customers. Act as a communication link between the company and customers to ensure high-quality service. Manage inventory control and ensure proper maintenance of shop tools and equipment. Address customer relations and resolve service-related issues promptly and professionally. Generate substantial revenue through effective service program sales and customer satisfaction. Ensure compliance with safety standards and job-specific training requirements. Maintain a safe, clean, and orderly work environment.

Skills Minimum Qualifications:

5 years of related experience in a supervisory or leadership role. Proficient in Microsoft Office and basic internet navigation. 3+ years of customer service experience, with a focus on field support. Solid mechanical and electrical aptitude. High school diploma/GED with industry-related experience (college degree preferred).

Preferred Qualifications:

Advanced electrical and mechanical understanding. Familiarity with test equipment and the ability to read schematics. Experience with ERP/SAP systems. College degree in a related field is preferred. Knowledge of 5S or Lean methodologies for process improvement and efficiency.

Pay:

$56,600.00 - $71,000.00 per year

Benefits:

401(k) 401(k) matching Bereavement leave Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

Work Location:

In person