Boutique Team Leader/Key Holder Perlè Sonoma, CA Job Details Part-time | Full-time $24 - $26 an hour 3 hours ago Benefits 401(k) 401(k) matching Employee discount Qualifications Customer communication Teamwork Merchandising Employee relationship building Fashion retail Fashion styling Retail management Full Job Description Perlè is seeking a motivated, customer-focused Team Leader who is passionate about fashion, exceptional service, and team leadership. This role is ideal for someone who thrives in a small business environment, can work alone as well as with a team, enjoys building relationships with customers, and takes pride in creating a beautiful and welcoming shopping experience. This role serves as a leader on the sales floor, helping drive sales, support team development, maintain store standards, and ensure daily operations run smoothly. Key Responsibilities Sales & Customer Experience Deliver exceptional customer service and personalized styling assistance. Build strong relationships with customers to encourage loyalty and repeat business. Meet and exceed individual and store sales goals. Train and coach team members on effective selling techniques. Resolve customer concerns professionally and positively. Team Leadership Lead by example through professionalism, positivity, and strong work ethic. Assist with onboarding and training new team members. Provide coaching, encouragement, and constructive feedback. Foster a supportive, team-oriented culture. Act as manager-on-duty when the owner is unavailable. Operations & Organization Assist with opening and closing procedures. Maintain store cleanliness, organization, and visual standards. Support inventory management, receiving shipments, and stock replenishment. Help coordinate schedules and daily task completion. Ensure company policies and procedures are consistently followed. Visual Merchandising Maintain attractive and inspiring product displays. Assist with seasonal floor sets and merchandising updates. Ensure merchandise is presented in a way that maximizes sales opportunities. Business Support Identify opportunities to improve store performance and customer experience. Create weekly content, post, and keep social platforms active. Communicate important feedback, trends, and operational needs to ownership. Take initiative to solve problems and support business growth.

Qualifications:

•This is not an entry level position Required Previous retail sales experience. Strong customer service skills. Excellent communication and interpersonal abilities. Reliable, organized, and detail-oriented. Ability to multitask in a fast-paced environment. Preferred Leadership or supervisory experience. Boutique, fashion, beauty, or specialty retail experience. Experience with visual merchandising and inventory management. Passion for fashion, styling, and customer relationships. The Ideal Candidate The ideal Team Leader is someone who: Thinks like an owner. Leads with positivity and accountability. Loves building genuine customer relationships. Takes initiative without waiting to be asked. Balances sales performance with exceptional customer care. Helps create a workplace where both customers and team members feel valued. At Perlè, we're looking for someone who doesn't just manage tasks—they inspire people, elevate the customer experience, and help our business grow. ✨ Success in This Role Looks Like… Within the first 90 days, the Team Leader will: Become knowledgeable about Perlè's products, brand values, and customer experience standards. Build strong relationships with customers, resulting in increased repeat visits and positive customer feedback. Demonstrate confidence in leading the sales floor and supporting team members throughout each shift. Consistently contribute to achieving and exceeding store sales goals. Maintain exceptional store presentation, merchandising, and organizational standards. Take ownership of daily operations and proactively identify solutions to challenges. Serve as a trusted partner to ownership by communicating effectively and following through on commitments. Ongoing Performance Expectations ✓ Creates an elevated customer experience that reflects the Perlè brand. ✓ Leads the team with positivity, professionalism, and accountability. ✓ Helps drive sales through relationship-based selling and styling expertise. ✓ Maintains a beautiful, organized, and inspiring boutique environment. ✓ Supports inventory accuracy and operational excellence. ✓ Coaches and encourages team members to grow and perform at their best. ✓ Anticipates needs and takes initiative rather than waiting for direction. ✓ Acts as an ambassador for the Perlè brand both in-store and within the community. Key Performance Indicators (KPIs) Performance may be measured by: Individual and store sales performance Average transaction value and units per sale Customer retention and repeat business Mystery shop or customer service feedback Store presentation and merchandising standards Inventory accuracy Team engagement and reliability Initiative, problem-solving, and leadership contributions Our Ideal Team Member We're looking for someone who sees this as more than a retail position. The right person is excited to help grow a small business, create meaningful customer relationships, and contribute ideas that make the boutique stronger. They are dependable, proactive, sales-minded, and genuinely enjoy helping both customers and coworkers feel their best. At Perlè, we believe great retail is about connection. We are looking for someone who can create memorable experiences, inspire confidence, and help our customers feel beautiful every time they walk through our doors. ✨ Pay Structure $24-$26/hour + Annual Appreciation Bonus Annual Loyalty/Performance Bonus Up to $1,000 based on: Team retention Store standards Customer feedback Dependability Contribution to business growth

Benefits:

401(k) 401(k) matching Employee discount

Work Location:

In person

Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) matching Employee discount

Work Location:

In person