Assistant Outlets Manager

Title:

Assistant Outlets Manager Department:

Food & Beverage FLSA:

Exempt Scope of Position:

Responsible for adhering to all Prism/Hyatt standard operating procedures and policies, The Assistant Outlets Manager will manage the daily operations of the food and beverage outlets, and ensure the highest level of guest service and preferred standards are met at all times. Responsible for the overall direction, coordination and evaluation of all areas of the food and beverage departments, including interviewing, hiring, training, staffing, assigning, and directing work, addressing complaints and resolving service opportunities.

Education & Experience:

At least two years related work experience required. Must have experience directly supervising employees. High School Diploma required. Four year college degree preferred.

Licenses/Certifications:

California Food Handler TiPs Alcohol Certification P hysical Demands Requires walking or standing to a significant degree. Ability to lift 50 lbs Required Capabilities Prior management experience. Career-oriented.

Good leadership qualities:

motivation ability to function under pressure Able to be creative. Knowledge of standards. Food and Sales oriented. Team oriented. Responsibilities may include any and all of the following: Maintaining a high-quality hotel image through effective housekeeping and sanitation in the Food and Beverage operation. Maintain safety and health regulations. Maintaining a high level of professional appearance, demeanor, ethics and image of self and subordinates. Assessing and reviewing the job performance of subordinates and maintaining records of assigned associates according to policy. Document staff disciplinary actions and deal with conflict resolution. Conduct daily pre-shift meetings. Training and developing assigned personnel to meet departmental responsibilities. Increasing guest satisfaction ratings and lowering guest complaints by ensuring prompt, courteous and proper service and surveying guest comments and feedback to correct situations immediately. Maintain an active and visible presence on the floor during busy service times. Effectively communicate and disseminate information to employees. Have a complete understanding of the company's handbook and adhere to its rules and regulations. Implementing and supporting hotel policies and procedures. Performing other duties as assigned. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Must work weekends, holidays and long hours associated with business operations. Attendance at all scheduled training sessions and meetings is required.

Reports to:

Director of Outlets Source:

Hospitality Online