CORE JOB DUTIES

People Management:

Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results.
Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.
Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs.
Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.
Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques.
Partner with Human Resources to resolve employee relations issues.
Ensure employees are knowledgeable and coached to navigate any regulatory changes.
Ensure a clean and safe environment for employees and customers

Sales & Operational Excellence:

Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.
Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT.
Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives.
Identify business and competitor risks; analyze metrics to help increase market share.
Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients.
Establish daily operations procedures with an eye towards improvement and efficiency.
Oversee inventory activities ensuring product requirements are met and deliveries are on time.
Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns.
Perform monthly audit reporting and store visit checklist with Area Manager.
Ensure compliance with all company policies, procedures, state, and local laws.
Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits

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