A Retail Operations Supervisor manages daily operations and activities for a retail company, often across multiple stores. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
Saks OFF 5TH is a leading destination for luxury off-price fashion. In our stores across the U.S. and online at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global's portfolio of top luxury retail brands and real estate assets.
YOU WILL BE
As the Assistant Store Director, Operations, you will play a critical leadership role in driving operational excellence and supporting overall store performance. You will oversee all operational processes, from workload planning and freight flow to inventory management and digital tool adoption, ensuring a smooth and efficient back-of-house operation. This role focuses on optimizing store operations to maximize efficiency, profitability, and customer satisfaction, while actively contributing to the broader business strategy. You'll partner closely with the Store Director and leadership team to implement operational strategies, drive process improvements, and cultivate a customer-first culture that supports store growth.
WHAT YOU WILL DO
Manage operational workload planning, balancing efficiency with business needs Oversee all store operational standards ensuring execution at a high level Ensure store-wide adoption of digital tools for operational execution Manage the planning, timelines, budget and communication of all required operational processes through workload planning and effective scheduling Oversee all freight flow operations and drives efficiency through process improvement Oversee stock replenishment strategy to meet customer demand and ensure inventory integrity Lead a culture of customer-first decision-making, ensuring all operations enhance the shopping experience Analyze financial and operational reports to make data-driven decisions that improve EBITA Aligns operational strategies with business goals to optimize store performance and growth Communicate store strategy to leadership and associates, ensuring clarity in operational goals Partner with store manager to improve operations and achieve business goals Identify long-term operational challenges and implement strategies for resolution
WHAT YOU WILL BRING
3+ years of experience in retail operations, with proven leadership experience in a fast-paced environment Strong understanding of operational processes, inventory management, and freight flow Experience with workload planning, budgeting, and scheduling Comfortable using data and reporting tools to make business decisions and drive improvements Strong organizational and time management skills, with the ability to manage multiple priorities Proficiency with digital tools and technology platforms used in retail environments Excellent communication and interpersonal skills with the ability to lead and develop teams Proven ability to align operational strategies with business goals and enhance overall store performance Customer-first mindset with a commitment to delivering an elevated in-store experience Flexibility to work evenings, weekends and public holidays
YOUR LIFE AND CAREER AT SAKS OFF 5TH
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount
BENEFITS
: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [Contact Name/Department/Email]. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact candidatesupport@saks.com . Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
