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Career Insights for Retail Store Shift Supervisor
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Scorecard
Based on Florida data
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What they do
A Retail Store Shift Supervisor supervises staff at a retail store during a particular work shift. Works at an independent retail business or a store that is part of a large retail chain. Monitors store operations and conditions. Assists as needed with sales and customers and with stocking store merchandise. May be responsible for counting and depositing cash from store registers.
$36,861 / year median in Florida
-20% projected decline
Job Description
Job Description Job Description Summary:
The Shift Lead supports the Restaurant General Manager and Store Assistant General Manager in their efforts to oversee all the restaurant operations. The Shift Lead assists in management activities including ensuring excellence in both product quality and customer service and overall supervision, during assigned shifts.Competencies:
- Sound judgment and decision making
- Ability to lead with respect and integrity
- Detail-oriented and organized
- Strong interpersonal and communication skills
- Maintaining a high performance and accountable culture
- Ability to motivate and empower a team to deliver the best
- Self-driven and flexible
- Microsoft Office Suite proficiency
Essential Job Functions:
- Support the Restaurant General Manager with the responsibility and management of all associates during assigned shifts
- Ensures food, beverage and service quality meet or exceed standards
- Monitoring all service equipment
- Performing closing and/or opening duties
- Train and motivate fellow associates
- Anticipating customer needs and addressing customer concerns
- Performing any or all of the following duties, as directed by the
Restaurant General Manager:
preparing/transporting deposits, assisting with labor scheduling and product projections and financials for the store with manager approval.- Ensures a safe working and customer experience environment
- Ensuring compliance with all company policies.
- Contributing to a positive team environment through attitude and example
- Other duties, as needed. Succession Planning
- This position is designed to be a developmental role for those associates desiring a position as Store Assistant General Manager in the future.
General Conditions and Physical Demands:
- Lift, move or carry up to 75 pounds
- Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl.
- Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking Required Education and Experience
- Must be at least 18 years of age
- Has a minimum of six (6) months experience in a restaurant, hospitality or retail environment, preferably with "team lead" experience Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job.
Benefits
- Dental Insurance