Sr Client Experience Lead

At Heyday, we're committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

• Competitive Hourly Wage
• Membership and Product Commission
• Discounted facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid Sick Time
• Medical, Dental, Vision Benefits for full-time employees
• Paid Time Off for full-time employees About the Role As the Senior Client Experience Lead, you will be a key player in ensuring the success of our shop.

You will work closely with the Store Manager to provide a world-class experience for our clients. Your role will focus on leading the team during shifts, ensuring that every client receives exceptional service, and maintaining the overall operations of the shop.

What You'll Do:

Client Service & Hospitality :

• Deliver top-notch client service and hospitality, setting the standard for the entire shop.
• Collaborate with the Store Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system, ensuring balance and optimization.
• Supervise on-shift staff, including deployment, delegation, and troubleshooting.
• Assist in daily shop tasks and projects, including cleaning, laundry, and preparation.
• Skillfully open and close the shop.
• Demonstrate product knowledge, support restocking efforts, and manage inventory.
• Offer real-time feedback on task-related skills.
• Maintain a positive attitude and take initiative.
• Contribute to the training and coaching of new team members.
• Uphold the distinctive Heyday aesthetic, ambiance, atmosphere, and culture

Business Acumen & Team Support :

• Drive revenue through scheduling optimization and shop utilization.
• Partner with Marketing to develop new client acquisition
• Identify and develop high-potential employees to create a bench of talent across all roles.
• Onboard, develop, and train all new employees from Shop Attendant to Host to Client Experience Lead.
• Provide in-the-moment and developmental feedback and coaching to all team members to set and achieve goals.

The Ideal Candidate:

• Exceptional customer service and problem-solving skills.
• Confidence in recommending memberships, packages, and products.
• The ability to manage multiple tasks efficiently within a fast-paced environment.
• A proactive approach, taking initiative and executing tasks independently.
• Excellent communication skills (both verbal and written) and the ability to collaborate with diverse personalities.
• A positive, can-do attitude.
• A friendly and professional phone and email etiquette.
• Outstanding organizational skills.
• Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Who we are:

At Heyday, we're cutting through the noise in the skincare industry to help you discover your healthiest skin so you can put your best face forward. With locations across the country, we provide personalized facial treatments, everyday skincare guidance from our expert estheticians, and powerful products that let you feel the difference.

• We've been named "Best Facial" by New York Magazine,
• Performed over 500,000 facials
• We've tried countless products and collected valuable skincare data the entire way.

Oh, and the word Heyday... it means the period of your life when you're at your prime. We believe every day should be your Heyday - we happen to start with skin. Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.