Required:

Associate degree or high school diploma and 2 years customer service experience, or an equivalent combination of education and experience.
Ability to complete internal customer service training within one month of hire
Ability to understand and troubleshoot basic technical systems and tools
Intermediate math, reading, computer, and cashiering skills
Excellent communication skills and demonstrated ability to lead and work well with others
Ability to effectively resolve routine questions and problems independently
Ability to work with some supervision, following instructions
Ability to work as scheduled and needed (including Saturdays and holidays)
This position operates in a retail environment
To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as: standing for long periods of time, stooping, bending, and lifting up to 40 pounds

Preferred:

Previous experience leading others
Greets customers and ascertains customers' needs
Provides high-quality customer service, providing product knowledge to assist customers, and assists in motivating others to do the same
Develops understanding of contents and/or properties of all products to adequately serve customers
Responds to customer questions regarding curriculum, proper fitting of clothing or issues of similar complexity and interacts with customers to resolve concerns of moderate to high complexity
May provide personal fitting consultation to patrons at distribution store
Prepares merchandise for purchase
Operates point-of-sale terminal, finalizes sale of selected products, processes returns, and assists with register opening and closing
May assist store supervisor to ensure the store is attractively displayed, well presented, and that there is adequate inventory on the shelf
Supports the store supervisor with all aspects of inventory counting, assures the inventory on the floor is adequate to meet customer needs, and assists in ordering and replenishment to ensure proper stock levels
Assists the store supervisor with receiving merchandise and embossing of merchandise
May provide training and development for the store's staff and assist with scheduling and delegation of tasks
Provide back-up support on behalf of the store leadership during absence, or when needed, which may include shift opening and closing, payroll, and timekeeping duties
Acts as sole operational leader during absence of store supervisor with independent decision-making and responsibility for managing complex customer service issues, and coordination with offsite regional manager
May perform and/or oversee housekeeping duties to ensure facility, equipment, and storage areas are in good condition
Ability to work as scheduled and needed (including Saturdays and holidays)
Assists in other operational responsibilities, as needed This is a part-time position 20 hours per week.

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