Toy Store Supervisor & Buyer

The Toy Store Supervisor & Buyer oversees daily store operations of the Toy Store by leading a team of Sales Associates and works in partnership with the Store Manager and Retail Leadership Team to curate a merchandise assortment and place orders accordingly to specifically support the brand.

Duties & Responsibilities:

Daily communications and cooperation with the manager to ensure positive day-to-day operations at the store. Creates a happy store environment where guests receive a warm welcome and a genuine Sun Valley experience when shopping in the store or enjoying a special event. Promotes teamwork, customer service, store appearance and presentation implementation, and follows & upholds company policies and procedures. Works closely with the store manager to hire sales associates and assists with the interview and hiring process including onboarding, paperwork completion, providing uniforms & nametags for new associates and providing a training schedule for new associates. Assists with weekly schedules, payroll submission and commission updates, assigns employees to specific duties, and formalizes weekly meetings with the retail manager and regular meetings with the staff. Supervises, trains, and motivates employees engaged in sales work, taking inventories, reconciling cash draws, keeping operating records, or preparing daily records of transactions. Works closely with the retail purchasing/receiving team and inspects and checks in the incoming merchandise shipments. Handles all return authorizations and supervises special orders and communicates these needs with the central receiving team. Processes sales at POS and can utilize RTP for inventory management and to track sales to place reorders. Fields any customer complaints or concerns, examines returned merchandise and resolves problems to restore and promote good public relations and provide an excellent customer experience. Collaborates with the store manager to select to order for store inventory and help curate an assortment of items relevant to our guests and to support special events. Keeps detailed records of merchandise orders placed and fosters relationships with vendors to ensure timely delivery of orders placed. Delegates cleaning, restocking, vendor inventories, and organizational responsibilities to sales staff Directly supervises 5-10 employees in the retail store.

Qualifications :

High school diploma or GED certificate Previous retail, hospitality or customer experience roles Retail point of sale software experience preferable Must be able to communicate effectively in English with customers and team members. Excellent verbal and written communication skills Ability to add, subtract, multiply and divide in all units of measure Commitment to providing a superior customer experience to each and every Sun Valley guest Availability to work weekends and holidays as needed at our year-round resort Can travel out of state periodically to various markets or shows in conjunction with the manager or retail leadership to select ongoing merchandise needs Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, lifting, handling, poking, and reaching Can safely lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.