A Retail Store Supervisor supervises daily operations at a retail store. Hires and trains retail sales staff and creates staff work schedules. Assists customers and deals with customer complaints. Manages store inventory and supplies. May set store sales goals and strategies and manage store promotions.
Join the Wabash Valley Goodwill Team as a Retail Supervisor! Lead with Purpose. Grow with Impact. Serve with Heart. At Wabash Valley Goodwill, we are more than a retail organization we are a mission-driven team committed to eliminating barriers and helping people succeed through the power of work. We are looking for a motivated, dependable, and people-focused Retail Supervisor who is ready to lead by example and make a meaningful difference every day. If you are passionate about leadership, teamwork, customer service, and creating a positive workplace culture built on strong values, we want to meet you!
Our Core Values Guide Everything We Do:
Respect:
We value every team member, customer, donor, and individual we serve.
Integrity:
We do the right thing even when no one is watching.
Growth:
We encourage personal development, leadership, and continuous improvement.
Service:
We serve our communities with compassion, excellence, and purpose.
Stewardship:
We responsibly care for our people, resources, and mission.
Position:
Retail Supervisor The Retail Supervisor assists the retail leadership team in guiding and supporting store operations while helping elevate productivity, teamwork, and customer experience. This role is essential in ensuring policies, procedures, and daily operations are carried out successfully while supporting both the team and the mission of Wabash Valley Goodwill. This is a hands-on leadership role for someone who thrives in a fast-paced retail environment and enjoys motivating others to succeed. Leadership & Team Development Lead by example and model professionalism, positivity, and accountabilitySupport, coach, and train team membersCommunicate clear expectations and provide direction throughout the workdayHelp create a drama-free, productive, and respectful workplaceAssist with scheduling, employee guidance, and team accountabilityWelcome and support new team members to encourage retention and growthHandle team member concerns professionally and confidentially Store Operations Help maintain the daily operations of the retail storeStep into leadership responsibilities when the Store Manager is absentKeep the store clean, organized, stocked, and customer-readySupport merchandising, displays, stocking, and pricingAssist with opening/closing procedures and cash handlingMonitor register operations and deposits for accountabilityEnsure safety, security, and policy compliance throughout the storeHelp meet sales and production goals Customer & Donor Service Deliver excellent customer service to shoppers and donorsResolve customer concerns professionally and efficientlySupport the mission by creating a welcoming experience for everyone who enters the store What Were Looking For High School Diploma or GED requiredMinimum of 1 year of retail experienceLeadership or supervisory experience preferredStrong communication and problem-solving skillsDependable attendance and punctualityAbility to multitask in a fast-paced environmentBasic computer skillsAbility to lead, motivate, and support a diverse team Why Join Wabash Valley Goodwill? Meaningful work that impacts lives and communitiesOpportunities for growth and leadership developmentMission-driven culture rooted in compassion and purposeTeam-oriented environment that values respect and integrityA chance to make a difference every single day If you are ready to grow your leadership skills while helping others succeed, apply today and become part of something bigger than retail. Wabash Valley Goodwill Employing People. Eliminating Barriers. Helping People Succeed.
