DEBIT CARD

transactions and wires. This would require helping the customer to get logged in, reset passwords, or help with anything they may need. 14. Responsible for training when needed, monitoring the staff is fully trained and providing guidance and recommendations as needed. 15. Research customer account issues and complaints. 16. Ensure staff complies with all bank procedures. 17. Approves and gives proper approval for exceptions to policies and procedures that are needed on a case-by-case basis. 18. Researches and helps with Visa Debit Card problems and Visa Debit Card charges. 19. Responsible for file maintenance of all accounts, including making address changes; closes accounts as requested by customers. 20. Responsible for review of all deposit documentation for account maintenance, new accounts and CD's. 21. A member of the after-hours call group for ATM and Alarm issues. 22. Responsible for ATM, vault and teller drawer unannounced quarterly audits according to the internal audit program. 23. Attends bank related training as required by management. Responsible for ensuring the following tasks are completed by the staff and acts as a back-up when needed: 1. Answers incoming telephone calls; determines the purpose of calls; answers customer inquiries or appropriately forwards calls. Refers complicated questions, matters, and upset customers to appropriate person. 2. Maintains a cash drawer, accepts all deposits, verifies cash, and endorsements. Follows proper procedures for cashing checks. 3. Provides additional customer service including Cashier's Checks, Money Orders, Stop Payments, customer research, and assist customers with any questions or concerns. 4. Assists with ordering and file maintenance of debit cards and ATM cards. 5. Back up for interviewing customers to obtain information and explains available financial services such as savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, ATM and Visa debit cards. 6. Back up for processing opening of new accounts and provides proper documentation and disclosures, including checking, savings, Certificates of Deposit, Individual Retirement Accounts, safe deposit boxes, etc. Qualifications Three to five years' previous experience in bank deposit operations and some previous management experience required. Bank Of The Plains is an Equal Opportunity Employer.

Pay:

$43,000.00 - $60,000.00 per year

Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Experience:

bank deposit or teller work: 3 years (Required)

Work Location:

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