Store Supervisor

Position Overview Prizer Point Marina & Resort is seeking a motivated, energetic, and customer-focused Store Supervisor to lead daily operations within our camp store. The Store Supervisor serves as a working leader, ensuring cashiers perform their duties efficiently while delivering exceptional guest service. As the central hub of guest communication, the store plays a vital role in the overall guest experience. This position requires strong leadership, excellent communication skills, problem-solving abilities, and a positive attitude. The Store Supervisor must be able to perform all cashier responsibilities while assisting with training, organization, accountability, and daily store operations. ResponsibilitiesGuest Service & Store Operations Provide exceptional customer service to guests at all times. Assist guests with purchases, amenity rentals, campground information, and general inquiries. Address guest concerns professionally and resolve issues when possible. Maintain a welcoming, positive, and guest-focused atmosphere. Assist guests requiring medical attention by following company emergency procedures and notifying management immediately. Leadership & Team Support Assist with training and onboarding new store employees. Lead by example through professionalism, accountability, and work ethic. Support cashiers during busy periods and ensure efficient store operations. Help create a positive and productive work environment. Ensure staff follow company policies, procedures, and service standards. Cash Handling & Accountability Operate and assist employees with the point-of-sale (POS) system. Accurately count and verify cash drawers at the beginning and end of shifts. Ensure proper cash handling procedures are followed. Assist with nightly deposits and required store documentation. Investigate and report any cash discrepancies to management. Store Appearance & Organization Ensure the store, restrooms, and surrounding guest areas remain clean, stocked, and organized. Monitor inventory levels and notify management of low stock items. Ensure merchandise displays remain attractive and organized. Complete opening and closing procedures accurately and consistently. Ensure daily task lists are completed and address any unfinished items. Communication & Problem Resolution Serve as a knowledgeable resource regarding campground amenities, activities, lodging, marina services, and resort operations. Effectively communicate with guests, employees, and management. Remain calm and professional during high-pressure situations. Diffuse guest concerns and resolve conflicts professionally. Expected Results Daily tasks and assigned responsibilities are completed consistently. Store operations run efficiently and professionally. Guests receive outstanding customer service and assistance. Employees are properly trained and supported. Cash handling procedures are followed accurately. Store facilities remain clean, organized, and fully stocked. Positive, professional communication is maintained with guests and team members. Guest concerns are addressed promptly and effectively. Qualifications Previous retail, customer service, cash handling, or supervisory experience preferred. Experience using point-of-sale (POS) systems preferred. Strong communication and interpersonal skills. Ability to lead by example and assist with employee development. Strong organizational and problem-solving abilities. Ability to work independently with minimal supervision. Ability to multitask in a fast-paced environment. Flexible schedule, including weekends and holidays. Physical Requirements Ability to stand for extended periods. Perform repetitive movements throughout the shift. Frequently use hands and arms to handle merchandise, cash, and equipment. Lift, push, pull, and carry moderate to heavy objects as needed. Bend, stretch, twist, reach, and move throughout the store environment. React quickly and efficiently in fast-paced situations. What We're Looking For The ideal candidate is friendly, dependable, organized, and thrives in a fast-paced hospitality environment. They understand that the store is often the first and last interaction a guest has during their stay and take pride in creating a positive experience for every guest. Why Join Prizer Point? Competitive pay based on experience. Fun, fast-paced resort environment. Leadership growth opportunities. Team-oriented culture. Opportunity to make a direct impact on guest satisfaction and resort success. Prizer Point Marina & Resort is committed to creating memorable guest experiences, and our Store Supervisor plays a critical role in making that happen every day.

Pay:

$10.00 - $14.00 per hour

Benefits:

401(k) matching Employee discount

Work Location:

In person