A Retail Associate Manager assists the manager at a retail store, either an independent business or a store that is part of a large retail chain. Supervises sales associates and retail store operations. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. May prepare work schedules and hire, train and evaluate sales associates. May supervise warehouse, cleaning, maintenance or security staff. Assists with resolving customer complaints.
The Assistant Team Leader plays a key role in delivering a world‑class customer experience while supporting store leadership in daily operations, team development, and sales performance. This role helps lead, coach, and inspire a high‑performing team while ensuring The Paper Store's mission, values, and service standards are upheld. You'll report directly to the Store Team Leader and serve as a leader on the sales floor, stepping in as the Store Team Leader when needed. What You'll DoCustomer Experience & Sales Model and champion The Paper Store
G.U.E.S.T.
service approach Greet every customer warmly and enthusiastically Ask open‑ended questions to understand customer needs Provide knowledgeable product recommendations and suggest add‑on items Thank customers sincerely and invite them to return Build customer loyalty through friendly, attentive, and respectful service Drive sales through effective selling techniques, store events, and loyalty programs Team Leadership & Development Inspire, coach, and motivate team members daily Train and cross‑train associates in all areas of the store Develop future leaders and build bench strength across departments Provide ongoing feedback, coaching, and performance documentation Foster a positive, ethical, and inclusive work environment Resolve conflicts and handle difficult conversations with professionalism Store Operations & Management Support and assume Store Team Leader responsibilities when needed Manage opening/closing procedures and sales floor coverage Oversee payroll, scheduling, and labor budgets Maintain visual merchandising and presentation standards Ensure compliance with company policies and procedures Assist with hiring, onboarding, and maintaining staffing levels Actively recruit and help fill open positions within 30 days Additional Responsibilities Perform ear piercings after comprehensive training (select locations only) Complete additional tasks as assigned to support store success What We're Looking For Previous specialty retail management experience preferred Strong leadership and team‑building skills Ability to adapt to change and make sound business decisions Customer‑focused mindset with a passion for service Ability to multitask in a fast‑paced retail environment Proficiency with POS systems and Microsoft Office Flexible availability, including nights, weekends, and holidays Ability to stand, walk, and move throughout the store for extended periods Ability to lift up to 50 lbs. using proper safety techniques Professional appearance and adherence to dress code standards Why You'll Love Working Here Growth and development opportunities Supportive, team‑oriented culture Employee recognition programs Meaningful work creating memorable customer experiences
Pay:
$25.00 - $30.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
