Boutique Manager

Boutique Manager at Ellsworth + Ivey Boutique Manager at Ellsworth + Ivey in Nantucket, Massachusetts Posted in 6 days ago.

Type:

full-time

Job Description:

Job Title:

Boutique Manager Location:

Nantucket, MA Type:

Full-Time; seasonal structure

In-Store:

April 1-December 20

Hybrid:

January-March (planning, training, and operational support)

About Ellsworth & Ivey:

Ellsworth & Ivey is a contemporary fashion brand specializing in custom knitwear for a diverse range of clients, including retail stores, country clubs, collegiate programs, resorts, and more. Our brand is known for its high-quality craftsmanship, attention to detail, and personalized service, offering a unique approach to customizable knitwear. We are passionate about providing exceptional experiences and products that embody sophistication and style.

Position Overview:

We are seeking a highly motivated, commercially driven Store Manager to lead our Nantucket location. This is a hands-on leadership role responsible for driving sales, developing a high-performing team, and executing the store's overall business strategy. As a key partner to the business, you will own the day-to-day performance of the store-leading from the sales floor, overseeing operations, and ensuring an exceptional client experience. You will also play a critical role in building the store's local presence through clienteling, partnerships, and events. This role is ideal for someone who thrives in a fast-paced, entrepreneurial retail environment and is energized by both selling and leading.

Key Responsibilities:

Sales Leadership & Client Experience Drive and exceed store sales goals through active selling and team leadership Monitor daily, weekly, and seasonal sales performance; identify opportunities to exceed targets Leverage multiple revenue streams, including walk-in traffic, client outreach, appointments, and events Analyze sales performance and trends and and implement strategies to maximize performance Coach the team to deliver a brand-led, personalized selling experience Ensure every client interaction reflects the Ellsworth & Ivey standard of service Team Leadership & Development Recruit, onboard, and develop a high-performing sales team Lead, coach, and motivate team members to achieve and exceed goals Set clear expectations and provide ongoing feedback and performance management Foster a positive, accountable, and collaborative store culture Lead by example on the sales floor, especially during peak periods Operations & Business Management Oversee daily store operations with a focus on efficiency and consistency Create and manage staff schedules aligned with business needs Ensure strong operational execution across POS, cash handling, and inventory processes Oversee inventory management, including receiving, restocking, and stock organization Own store-level reporting, performance recaps, and action planning Ensure inventory accuracy at all times through consistent monitoring, cycle counts, and adhere to store procedures, supporting accurate reporting for the broader business teams Partner with the buying team to provide ongoing feedback on product performance and client demand to influence assortment and drive sales Visual Merchandising & Brand Execution Uphold brand standards across merchandising, store presentation, and storytelling Execute floor sets, product launches, and seasonal transitions Maintain a polished, visually compelling, and on-brand environment Events & Community Engagement Own and drive the store's local presence, positioning Ellsworth & Ivey as a key Nantucket destination In partner with leadership plan and execute a calendar of in-store events, partnerships, and activations Proactively build and maintain relationships with local businesses, hotels, clubs, and community partners to generate consistent traffic Identify opportunities for collaborations, trunk shows, and local moments that drive both awareness and revenue Act as a brand ambassador in the community, representing Ellsworth & Ivey with a high level of professionalism and energy Track event performance including attendance, sales, and client acquisition Drive client capture and retention from events, converting new customers into repeat clients Partner with marketing to ensure events are supported across social, email, and in-store storytelling Qualifications 4-7+ years of retail leadership experience, preferably in fashion or high-touch retail Proven ability to drive sales and manage business performance Experience recruiting and developing teams Strong leadership and team development experience Client-first mindset with a passion for personalized service Comfortable analyzing business trends and adapting strategy Highly organized, proactive, and solutions-oriented Flexible schedule, including weekends and peak seasonal periods What Success Looks Like Consistently delivers against sales and performance goals Builds and retains a strong, engaged, high-performing team Creates a standout client experience that drives repeat business Executes events and partnerships that grow brand presence and revenue Maintains a highly organized, visually compelling, and operationally sound store

Work Environment:

This role requires flexibility, including opening and closing shifts. The position involves standing for extended periods, walking, and occasional lifting. The Store Manager plays a key role in maintaining operational excellence and brand standards.

Compensation & Benefits:

Competitive salary based on experience Bonus structure Housing or relocation support can be provided if needed Employee discount Health benefits PTO (during off season) How to

Apply:

Please apply at ellsworthandivey.com with your resume and a cover letter detailing your experience and why you're excited about this opportunity.