A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
Xcite Automotive is hiring a Shop Manager at our partner dealership in Elkton, MD!
Job Description:
As a Shop Manager at Xcite Automotive (https://xciteauto.com?utm_source=chatgpt.com), you will lead the daily operations of an automotive detail shop while ensuring exceptional customer service, operational efficiency, and dealership-ready vehicle quality. This role is responsible for supervising detail shop employees, managing workflow in a fast-paced dealership environment, and maintaining high standards for productivity, safety, and performance. The ideal candidate is an experience automotive detailing professional with strong leadership skills, excellent organization, and the ability to step in and perform hands-on detailing when needed to keep operations running smoothly. Key Responsibilities Lead, supervise, and coach detail shop employees, including detailers and car wash attendants. Manage daily shop operations, employee scheduling, and shift coverage to meet dealership production demands. Perform hands-on automotive detailing as needed to support workflow and maintain quality standards. Ensure all vehicles meet dealership-ready appearance standards prior to delivery. Monitor productivity, turnaround times, and overall shop efficiency. Maintain inventory levels for detailing chemicals, tools, and equipment. Enforce company policies, safety procedures, and quality control standards. Train and mentor team members on detailing techniques, safety practices, and operational procedures. Identify opportunities for process improvements that enhance efficiency and service quality. Minimum Qualifications / Must-Haves 2+ years of professional automotive detailing experience (interior and exterior). Prior supervisory, lead, or assistant manager experience in a shop, dealership, or reconditioning environment. Strong knowledge of detailing products, tools, and safety practices. Reliable transportation and full-time availability, including weekends if needed. Ability to work in a fast-paced environment and support a dealership workflow. Strong communication, organizational, and leadership skills. Preferred Qualifications / Nice-to-Haves Experience as a Detail Shop Manager, Assistant Manager, or Lead Detailer. Background in dealership operations or reconditioning services. Ability to train and mentor detailers on best practices and quality standards. Strong problem-solving and time management abilities. Compensation & Benefits Competitive pay, with hourly or salaried options based on experience. Comprehensive health, dental, and vision insurance. Paid time off and company holidays. Opportunities for career growth and advancement within the company. Apply today to start your career in Xcite Automotive! #
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About Xcite Automotive (https://xciteauto.com/?utm_source=chatgpt.com) Xcite Automotive is a fast-growing automotive service and a software-based company that helps dealers get vehicles frontline-ready quickly and efficiently. Since 2007, Xcite Automotive has been on a mission to make the automotive industry faster, more innovative, and more profitable. Over 1,300 automobile dealers nationwide rely on Xcite's team of 1000+ employees to provide on-site vehicle marketing and reconditioning solutions. Additional Information Xcite Automotive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or orientation. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
