Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
GI
Goodwill Industries of the Chesapeake
Retail Store Manager
Career Insights for Retail Store Manager
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Maryland data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
$54,275 / year median in Maryland
+2% projected growth
Job Description
Retail Store Manager
Retail Store Manager $54,198 - $62,720 annually Full-Time Leadership RoleGoodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high-volume Band 3 store with annual sales between $1.0M and $1.49M.This role is responsible for full store performance, team leadership, production execution, and community impact while advancing Goodwill's mission.
What You'll Be Responsible ForStore Operations & Performance
What You'll Be Responsible ForStore Operations & Performance
- Lead daily operations of a high-volume retail store
- Achieve budgeted sales, production, and expense control goals
- Oversee donation processing for resale and salvage
- Ensure timely production flow to the sales floor
- Maintain pricing, grading, and quality standards
- Partner with Recycling Center and Retail Operations teams
- Execute merchandising standards, colorization, and seasonal displays
- Handle cash reconciliation, deposits, and required reporting
- Investigate and address security, safety, and risk concerns
- Communicate regularly with Regional Director regarding store performancePeople & Team Leadership
- Hire, train, coach, and manage a team of 12-25 employees
- Conduct performance management, discipline, and terminations in partnership with HR
- Build schedules and assign coverage to maximize efficiency
- Process and approve payroll accurately and timely
- Conduct monthly staff meetings and promote engagement
- Foster a culture of accountability, customer service, and mission alignmentSchedule & Availability
- Full-time leadership schedule
- Weekend availability (Saturday and Sunday) required
- Reliable transportation required for scheduled shiftsQualifications
- High school diploma or equivalent required
- Three years of retail or related management experience at the Store Manager level or higher
- Goodwill retail management experience may substitute
- Advanced education may substitute for experience
- Valid driver's license, vehicle insurance, and access to a personal vehicleEmployment is contingent on successful completion of a criminal background check.
- Retail leadership in high-volume environments
- Financial acumen (sales, margins, expense control)
- Strong merchandising and marketing skills
- Conflict resolution and sound judgment
- Ability to lead diverse teams and communicate effectively
- Working knowledge of Microsoft Word, Excel, and basic internet toolsPhysical Requirements
- Lift up to 50 lbs (frequent lifting up to 25 lbs)
- Stand, walk, bend, reach, and use hands throughout shift
- Medium physical demand work environment
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Up to 25% travel related to banking, operational needs, meetings, or special assignments
- Access to a personal vehicle requiredWhy Lead at Goodwill?