Resale (Thrift) Shop Supervisor

Job Summary:

The Prevention of Blindness Society of Metropolitan Washington (POB) is a 501c3 nonprofit organization dedicated to improving and preserving sight by providing services, education, advocacy, and innovation. POB programs address vision health equity in the D.C. Metropolitan community. POB is seeking a full-time Resale Shop Supervisor for the Look Again Resale Shop in Kensington, Maryland. The Supervisor will support the Store Development Manager in daily operations, ensure a positive customer experience, and help oversee staff and volunteers. This position is a hands-on team role that requires flexibility, initiative, and strong customer service skills. If you have a passion for resale and thrift, enjoy working with people, and want to make a meaningful difference for individuals with vision loss, we invite you to apply.

Job Location:

Kensington, Maryland Work Schedule:

Minimum 40 hours per week (every other weekend required)

Salary:

$42,000 - $45,000

Responsibilities:

• Assist the Shop Manager in day-to-day retail operations to achieve revenue and sales goals.
• Help oversee receiving, sorting, pricing, and visual merchandising.
• Support inventory management to maximize sales and maintain an organized store.
• Provide hands-on assistance in training, scheduling, and working alongside employees and volunteers.
• Ensure a welcoming shopping experience by addressing customer questions and resolving issues professionally.
• Assist with implementing sales strategies, promotions, and special events.
• Help track sales and maintain expense controls as directed by the Store Development Manager.
• Maintain store cleanliness, safety, and organization.
• Model and reinforce company policies, procedures, and customer service standards.
• Contribute ideas on visual merchandising and store displays.
• Build positive relationships with donors and volunteers.
• Support cash handling, daily reconciliations, and accurate drawer procedures.
• Assist in enforcing safety standards for staff, volunteers, and customers.
• Serve as acting supervisor when the Store Development Manager is unavailable.

Qualifications:

• U.S. citizenship required.
• High school diploma or GED required.
• Availability to work weekends (every other weekend is required).
• At least two years of customer service experience in retail. Prior experience supporting staff or volunteers preferred.
• Experience in resale, thrift, or nonprofit retail strongly preferred.
• Familiarity with online sales platforms (e.g., eBay) is a plus.
• Valid driver's license (DC/MD/VA) and reliable personal transportation required.
• Strong communication skills, both written and verbal.
• Basic cash handling and point-of-sale experience.
• Ability to manage multiple tasks with attention to detail.
• Collaborative, team-oriented approach with willingness to take direction.
• Proficient in Google Workspace and Microsoft Office.
• Ability to lift 50 pounds regularly and stand for extended periods.
• Professional appearance and demeanor required.

Pay:

$42,000.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person