A Department Manager manages a department in a large retail store. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
Bekins is a continuously growing family-owned company that first started in 1975 as Bekins Appliance Service. With three locations in West Michigan, we are now nationally known as a high-end retail and service company that sells, installs, and services appliances and electronics. We exist to be the best; challenging industry norms to do what's right, and to make a positive difference in the lives of our employees, their families, our customers, and the community. Bekins' workforce has doubled in size over the last five years, and we continue to look to hire the best.
Position Summary:
Bekins is seeking an experienced, organized, and dynamic Electronics Department Manager to lead our growing team of custom electronics professionals, including project managers, technicians, and administrative staff. This role ensures our operations run efficiently while upholding the high standards of quality, customer service, and innovation that Bekins is known for throughout West Michigan. This is a full-time position with a 45-hour work week, Monday - Friday.
Responsibilities:
Oversee hiring, onboarding, training, performance management, and development of electronics team members Lead with a coaching mindset to foster a positive, accountable, and collaborative culture Streamline scheduling, job tracking, documentation, and communication across all project phases Collaborate with administrative support to ensure efficiency throughout the department Monitor and improve department KPIs, labor utilization, and resource planning Coordinate with project managers to ensure project scopes, budgets, and timelines are met Facilitate regular project review meetings to resolve issues and maintain alignment Serve as a point of escalation for customer concerns and high-profile installations Build and maintain strong relationships with vendors and integration partners Identify inefficiencies and implement process improvements in operations, communication, and installation practices Ensure departmental alignment with company policies, safety protocols, and industry standards
Qualifications:
Organization; ability to create structures to support or accomplish a plan Passion for continual improvement and efficiency Professional and concise communication skills both verbal and written Willing to hold themselves and others accountable Minimum of 2-3 years of work experience as a Manager Strong leadership skills and the ability to develop and implement successful management strategies Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment Previous experience with D-Tools and Visio a plus Have an on-going passion for the latest technology Be proficient in today's technology (smart phones, smart TV's, smart home technology).
Benefits Include:
Insurance (health, vision, dental, life) 401k with a company match Six paid holidays Paid time off Closed Sundays Short-term disability Employee discount Loyalty rewards Employee referral bonus Bekins provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
