Retail Manager

Location:

Marquette General Hospital Pay Rate:

Salary - Salary Plan, 65,000.00

USD Annual Work Shift:

Job Description We're looking for a friendly, goal-oriented leader to run our retail food service department. In this role, you will blend high-quality, sustainable nutrition with compassionate service, ensuring our cafe is a productive, rewarding, and restorative space. You will lead a team to success by implementing programs that prioritize nutrition, sustainability, and profitability. Driven to provide high-quality meals and a much-needed break for the hard-working healthcare heroes and families we serve. Responsibilities Manage the cafe retail area to provide excellent customer service and support revenue growth Provide leadership that supports a team environment that fosters morale, passion, quality, and respect Develop and monitor evaluation processes for customer satisfaction Demonstrate continuous ability to maintain and/or improve customer satisfaction through communication, integrity, and performance Lead retail team member recruiting, training, development, scheduling, and assignments Perform daily inspections and assessments and coach and counsel team members Manage and monitor all department sales and costs

Skills Interpersonal Skills:

Ability to interact with individuals at all levels of the organization

Communication:

Effective written, spoken, and non-verbal communication as well as presentation skills

Customer Service:

Service-oriented mentality with a focus on exceeding expectations

Professionalism:

Maintain a positive and professional demeanor

Proactivity:

Self-motivated with the ability to effectively prioritize projects and needs

Team Player:

Willingness to collaborate and provide support where needed to achieve outcomes

Business Ethics:

Demonstrate integrity, respect, and discretion in all business dealings

Organization:

Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements 3+ years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining 1+ years of management Experience with cash handling policies and procedures Familiarity with various point of sales (POS)/register systems Knowledge of hospital food service operations Computer skills including word processing, spreadsheets, email, and ordering platforms What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee Assistance Program (EAP) Career development and ongoing training Important to Know Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.. Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow. app-cns -

Billing Identifier:

CC 1385 Salary HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

What We Do:

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