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Melrose 1 Stop

Store Manager

Career Insights for Retail Store Manager

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Based on Minnesota data

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What they do

A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.

$50,112 / year median in Minnesota

+2% projected growth

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Job Description

We're looking for a Store Manager who is a strong communicator and leader, with prior management experience. Must have the ability to work a flexible schedule to meet the store needs. If you're driven to create solutions to problems, share new ideas, and share information to build a strong and upbeat team, this may be the right position for you. Prior marketing, deli, and HR experience is preferred. Potential quarterly bonus. Paid holidays. Hiring Bonus after 90 days & $.10 Fuel Discount. Leadership Leads by example in all aspects of the job Shows appropriate levels of maturity, personal confidence and self-assurance. Confidential information is to remain confidential Takes responsibility for decisions, actions, and results making sound decisions maintaining a professional work environment Manage change well, can adapt, modify and change as business dictates Follows and enforces all policies and procedures to create a healthy store environment for employees and customers Drives new ideas, shares information with others, and creates solutions for problems. Is proactive, willing to take calculated risks and take on challenges Works collaboratively with employees in the stores as well as the home office team Demonstrates creative thinking regarding store problems, solutions, and improvements. Practice problem-solving skills, make decisions, handles emergency situations, and make customer impacting decisions Customer Service Creates an environment in which employees continuously exceed customer expectations Consider the customer when making decisions and taking action Personally, establish strong rapport with customers and vendors, and demonstrate customers are always a priority Observes employees and offer feedback on level of service being provided to customers on a consistent basis. Greet the customer, engage in conversation and offer customer assistance; being quick and efficient during transaction Team demonstrating an upbeat and positive attitude Knowledge reference for both customer and team member questions Leads in My Victory Rewards program to get desired results Results Consistently achieve standards (Profitability, payroll, inventory) Breaks down desired results into manageable goals and establishes plans for achieving. Follows up consistently and adjusts to achieve goals Has a command of the numbers and knows how to impact results Inventory results are consistently maintained at an acceptable level Uses payroll as an asset and not an expense Work efficiently in a multitasking environment Completes estore daily bookwork accurately and timely manner Work with vendors on scanning invoicing, scanning returns and maintaining accurate inventory records Store Operations Maintains all store operations including inventory, payroll, scheduling, security systems, budget expenses Maintains operations by initiating, coordinating, and enforcing all policies and procedures Secures merchandise by implementing security systems and measures Ensures availability of merchandise and services , maintaining inventories Maintains the stability and reputation of the store by complying with legal requirements Mind the bottom line and control expenses where you can control Inventory management- conducts regular store audits on cigarettes, vapes, and THC Store Presentation Maintains a well- presented store on a consistent basis Responds to business needs by updating and refreshing store presentation Keeps store shoppable and appealing to our customers Keeps store and backroom organized for efficiency Protects employees and customers by providing a safe and clean store environment. Maintain store appearance to make products enticing Look at your business through the customers eyes when making decisions Staffing/Recruiting/ Hiring/ Training/Orienting Consistently maintains a quality staff Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks Communicates expectations and coaching team to drive sales with awareness of goals Works with each team member and spends time coaching, motivating and developing them promoting teamwork Anticipates future staffing needs Conducts interviews and references to make solid hiring decisions Recognizes red flags when hiring Providing documentation for employees appraising job results, coaching, counseling and disciplining performance standards addresses performance issues with a sense of urgency and offers feedback to get employee on track Holds employees accountable through consistent dialogue and takes appropriate action in writing Delegation of employee job duties and follow up on work results Works a flexible schedule to meet the needs of the business Marketing Promotes business in the community Marketing merchandise by studying advertising, sales promotions, display plans and analyzing variances Seeks and acts on marketing opportunities to be recognized in the community Sets marketing and signing in store Encourages team to promote business in social channels Has a wide range of relationships in the community Communication Open communication and practicing 2- way communication/informed Hold self and others accountable to job responsibilities Reports changes and variances in sales and purchases Communicates weekly and contributes business recaps Communicates store information relevant to team Communicates store needs weekly Physical Requirements Standing (on feet) for longer periods of time Ability to lift to approximately 50 pounds Bending/Stooping/Reaching/Kneeling Motion involved when sweeping, vacuuming, mopping and shoveling snow.
Pay:
$40,000.00 - $50,000.00 per year
Benefits:
Employee discount
Work Location:
In person