Dispensary Key Lead Terrace High Dispensary Oakdale, MN Job Details Full-time $19 - $21 an hour 21 hours ago Benefits Employee discount Qualifications Merchandising Shift management Team development Retail management Delegation Full Job Description Objective The Key Lead serves as a frontline leader responsible for supporting daily retail operations, providing exceptional customer service, and helping ensure compliance with all company policies and Minnesota cannabis regulations. The Key Lead acts as a role model for team members and provides operational leadership during assigned shifts, particularly when members of the management team are not present. This position combines customer-facing responsibilities with leadership duties, helping to drive sales performance, maintain operational standards, support team development, and ensure a safe, compliant, and welcoming retail environment. Responsibilities Sales Lead by example in achieving individual and store sales goals. Support store sales initiatives, promotions, and incentive programs. Maintain an understanding of key performance indicators (KPIs), including average basket size, units per transaction, and customer conversion metrics. Coach team members on The Right Selling Steps and customer engagement techniques. Promote product knowledge and responsible recommendations that enhance customer satisfaction and sales performance. Support daily sales goals by maintaining an engaging and customer-focused sales floor. Customers Completing the Selling Steps to develop and maintain a loyal customer base Deliver exceptional customer service and create a welcoming environment for all guests. Educate customers on cannabis products, consumption methods, accessories, and responsible use practices. Assist customers in making informed purchasing decisions while remaining within regulatory guidelines. Process transactions accurately and efficiently. Address customer concerns professionally and escalate issues when appropriate. Document and communicate customer incidents, complaints, or unusual situations to management. People Serve as the acting shift leader when designated by management. Support daily task delegation and workflow coordination. Assist in coaching and mentoring team members on operational procedures, customer service, and compliance expectations. Lead by example through professionalism, accountability, and positive workplace behavior. Provide guidance and support to team members during daily operations. Assist with onboarding and training activities as assigned. Foster a respectful, inclusive, and collaborative work environment that reflects Minnesota's diverse communities. Product Continuously develop knowledge of cannabis products, brands, consumption methods, and accessories. Participate in all required product education and compliance training. Assist in communicating new product launches, promotions, and inventory updates to staff. Support merchandising and visual presentation standards throughout the store. Ensure product displays remain organized, compliant, and customer-friendly. Operations Assist with opening and closing procedures, including security checks and operational readiness. Maintain store cleanliness, organization, and presentation standards. Support daily operational tasks, administrative duties, and store communications. Delegate and monitor completion of assigned tasks during shifts. Assist with cash handling procedures, register balancing, and discrepancy reporting as directed. Support inventory activities including restocking, receiving, cycle counts, and inventory audits. Monitor the sales floor and back-of-house operations to ensure efficient workflow. Identify opportunities to improve operational efficiency and customer experience. Complete all assigned duties and special projects as directed by management. Compliance Comply with all Minnesota Office of Cannabis Management (OCM) regulations, company policies, and standard operating procedures. Verify valid government-issued identification in accordance with state requirements. Refuse sales to minors, intoxicated individuals, or any individual prohibited from purchasing cannabis products under applicable law. Ensure team members follow all compliance and operational procedures during assigned shifts. Participate in inventory counts, audits, and reconciliation activities. Monitor for and immediately report compliance concerns, security issues, inventory discrepancies, or suspicious activity. Complete all required onboarding, compliance, and continuing education training. Document incidents, operational concerns, and compliance-related events according to company procedures. Assist management in maintaining store readiness for inspections and compliance reviews. Marketing + Community Support store events, promotions, and community engagement initiatives. Encourage customer participation in approved loyalty and rewards programs. Promote customer feedback opportunities and positive customer experiences. Stay informed about company communications, marketing campaigns, and community partnerships. Represent Terrace High professionally both inside and outside the workplace.

Pay:

$19.00 - $21.00 per hour

Benefits:

Employee discount

Work Location:

In person