SP - Assistant Floor Manager

At Spanish Peaks Mountain Club, exceptional service is at the heart of everything we do. We believe our associates are our greatest asset, and we treat them with the same level of care, respect, and hospitality that we extend to our members. Nestled on 3,500 acres at 7,700 feet in beautiful Big Sky, Montana, Spanish Peaks offers a premier private club experience just 40 miles from Bozeman, Belgrade, and West Yellowstone. Our culinary program plays a critical role in delivering an elevated and memorable member experience.

POSITION SUMMARY

We are seeking a motivated and service-driven Assistant Floor Manager to support the daily front-of-house operations within a fast-paced, private club environment. This role is instrumental in delivering exceptional member and guest experiences while supporting leadership in executing service standards, training Associates, and maintaining a seamless dining operation. The Assistant Floor Manager serves as a visible presence on the floor, ensuring service excellence, supporting team performance, and stepping into leadership responsibilities as needed. This position is designed as a growth opportunity for emerging leaders in Food & Beverage.

ROLE OVERVIEW

The Assistant Floor Manager maintains a professional appearance and demeanor at all times and leads by example through active floor engagement. Working closely with the Restaurant Manager, Chef De Cuisine, Executive Chef, and front-of-house team, this role supports service execution, Associate development, and operational consistency. You will play a key role in ensuring that service standards are upheld, member needs are anticipated, and daily operations run smoothly. This position requires a hands-on approach, with the ability to pivot between leadership and service responsibilities throughout each shift.

CORE RESPONSBILITIES FLOOR LEADERSHIP & SERVICE EXECUTION

Actively circulate the dining room and bar areas to ensure exceptional service standards are consistently delivered Serve as a primary point of contact for member and guest needs, resolving concerns promptly and professionally Lead by example through hands-on service support, including serving, running food, bussing, and assisting with seating as needed Monitor pace of service, table turns, and overall flow of the dining experience

TEAM SUPPORT & DEVELOPMENT

Support the Restaurant Manager in supervising, coaching, and motivating front-of-house Associates Assist with onboarding and training of new hires, reinforcing service standards and club expectations Participate in and occasionally lead pre-shift meetings, ensuring clear communication of daily priorities Provide real-time feedback to Associates to drive performance and consistency

OPERATIONAL EXCELLENCE

Assist in maintaining cleanliness, organization, and presentation standards across all dining and bar areas Support inventory management, including monitoring par levels, restocking supplies, and communicating needs to leadership Ensure proper setup and breakdown of service areas in alignment with club standards Follow and enforce all health, safety, and sanitation regulations

ADMINISTRATIVE & SUPPORT FUNCTIONS

Assist with scheduling support and shift coverage coordination as directed by the Restaurant Manager Support basic reporting needs, including shift notes, service feedback, and operational observations Communicate member feedback and operational opportunities to leadership in a timely manner

QUALIFICATIONS & SKILLS

High School Diploma or equivalent required; degree in hospitality or related field preferred 1-2 years of Food & Beverage experience, preferably in a high-end restaurant, resort, or private club environment Prior supervisory or lead experience preferred Strong interpersonal and communication skills with a service-first mindset Ability to remain calm and effective in a fast-paced, high-expectation environment Working knowledge of POS systems and basic Microsoft Office tools Strong attention to detail and commitment to operational excellence Team-oriented with a proactive and positive approach

PHYSICAL REQUIREMENTS

This position requires walking and standing for the majority of the working day. Must be able to stand and maintain well-paced mobility for up to 6 hours. Must be able to lift up to 25 lbs and perform bending, stooping, squatting, stretching, grasping, writing, sitting, walking, repetitive motions, and climbing as needed to fulfill job tasks.

BENEFITS

Spanish Peaks Mountain Club offers great benefits including: 2 SkyLine Punch Passes per month Free Associate Shuttle from Big Sky to Spanish Peaks Complimentary shift meals Medical, Dental, Vison Insurance Offered Paid Time Off 401k eligibility and bi-weekly match Discounted Employee Housing in Big Sky or Gallatin Gateway Discounts to over 1000 retailers through ADP LifeMart End of season Employee Appreciation Day and retail sale For more information about Spanish Peaks, please visit spanishpeaks.com