Ghost Town Coffee Roasters in Bozeman is looking for a full time addition to our growing leadership team. This is a dynamic, fast paced position with a great deal of variety. The ideal candidate should have a love for customer service, all things coffee, be self-motivated, with a strong ability to multitask with attention to detail, and a joy for working with people inside and outside of Ghost Town. Representing our company culture of high quality coffee and great customer service. The assistant manager supports overall store(s) performance, leads team members by example, and steps in as the leader when the Operations Manager is away. This role balances hands-on coffee preparation with behind-the-scenes inventory tasks. Job duties include but are not limited to:

Team & Culture Leadership:

Leading the team, modeling company values and culture, performing employee reviews, and managing all hourly and supervisory staff. Assists Ops Managers in planning and executing sales, promotions, events, specials and maintaining a positive community image.

Customer Experience:

Ensuring high-quality customer service and maintaining customer satisfaction.

Problem-Solving:

Resolving day-to-day issues with staff and customers to ensure smooth operations. Remains productive throughout the shift and takes initiative to stay engaged. Addresses tasks and responsibilities that are not being properly maintained. Report or manage equipment repairs as needed.

Performance Monitoring, Training & Education:

Evaluating employee performance and training new employees to meet standards. Oversee daily store openings, closings, and shift execution. Ensure drink quality, speed of service, and food safety standards are met.

Quality Control:

Ensures that all services at all 3 locations meet quality criteria and customer expectations. Ensure consistency, compliance, and proper training at all locations. Keeps the cafe clean, organized, and safe. Communicates with Operations Manager on any inconsistencies, menu errors, customer complaints, or issues that arise during daily operations.

Retail Inventory:

Ensure retail shelves are stocked & organized, cute & clean at all three locations. Support location Managers with stocking inventory items. Educate staff on coffee brewing equipment retail items.

Staffing Management:

Ensures all departments are staffed and coordinates shift coverage as necessary. Cover shifts when staff calls out sick or is unable to work. Supports staff during especially busy rushes. Delegates duties, as necessary, to managers, shift supervisors and baristas. Have Fun!

Requirements:

High Energy, positive attitude. Compassionate. Flexible. Maintain an active job for 8 hours each day. 1+ year of Barista experience 1+ years of leadership/management experience. A love for coffee and a desire to be part of a team environment.

Benefits:

Wage DOE Flexible work schedule with emphasis on work life balance. Paid Holidays. Paid Time Off. Please drop a cover letter and resume off at our flagship location, 104 Bridger Center Dr in Bozeman. Or email Bridget@ghosttowncoffee.com for more information.

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour Expected hours: 32.0 - 42.0 per week

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person