Job Overview At Genuine Ice Cream, we believe great hospitality starts with great leadership. We're looking for a Store Manager who enjoys leading by example, developing people, and creating an exceptional experience for both guests and team members. This is a hands-on leadership role where you'll spend most of your time working alongside the team while ensuring the shop runs smoothly every day. You'll report directly to our Operations Manager and play a key role in developing our team, maintaining high standards, and creating memorable experiences for every guest. Responsibilities Lead shifts by setting the pace, coaching the team, and maintaining a positive, productive environment Manage daily staffing, including call-outs, shift swaps, and last-minute schedule adjustments Train, coach, and develop team members while providing regular feedback and accountability Support hiring, onboarding, and training to help new team members succeed from day one Place weekly product and supply orders and maintain shop inventory Ensure the shop is consistently clean, organized, stocked, and operating at Genuine's standards Handle guest concerns professionally and create exceptional customer experiences Communicate operational issues, staffing concerns, and improvement ideas to the Operations Manager Qualifications Able to work a consistent full-time schedule (35-40 hours per week), including evenings, weekends, and holidays Enjoys leading and developing people Strong organizational and time management skills Excellent communication skills and a positive, professional attitude Calm under pressure and able to make good decisions in a fast-paced environment Takes ownership, follows through, and holds both yourself and others accountable Comfortable coaching others and having difficult conversations when needed Attention to detail and thoroughness are essential in this position. To apply, please send us an email to logan@genuineicecream.com with the subject line Life's Better with Ice Cream and tell us your favorite flavor. Previous leadership or supervisory experience is preferred but not required—we're willing to invest in the right person with strong leadership potential Benefits $25-27/hour Health insurance: Available on the first day of the month following 30 days of full-time employment (Genuine pays 50% of your monthly premium)

Paid Time Off:

Accrues starting after 3 months of full-time employment (see Employee Handbook for accrual rates)

Retirement:

SIMPLE IRA

with 3% company match

Pay:

$25.00 - $27.00 per hour

Benefits:

Employee discount Health insurance Paid time off Retirement plan

Work Location:

In person