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D
Domino's
Supervisor (01706) - 132 East Main St.
Career Insights for Retail Operations Supervisor
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Scorecard
Based on North Carolina data
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What they do
A Retail Operations Supervisor manages daily operations and activities for a retail company, often across multiple stores. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
$49,644 / year median in North Carolina
+9% projected growth
Job Description
Job DescriptionConduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew
- Plan on-the-job coaching objectives before each store visit using store planning tool
- Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew
- Conduct Annual Performance Appraisals
- Provide "positive, constructive, and actionable" feedback
- Provide professional develop and career track mentoring to GMs and AMsAchieve Operational Excellence in all stores using structured approach
- Reinforce execution of key company policies and standards
- Identify and diagnose most important ongoing operational gaps in under performing stores
- Develop formal action plans to resolve gaps
- Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where requiredFinancial Oversight and Review Meetings
- Review key financial variables as part of store visit "pre-planning"
- Analyze and track key financial/operational data to derive meaningful business insights
- Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
- Present financial/operational weekly updates during Market Leader and area GM meetings
- Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.
- Coordinate with Market Leader and field support to develop market business plans
- Drive the development and execution of Local Store Marketing
- Coordinate field support resources (Market Specialists) to execute LSM initiatives
- Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
- Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunitiesQualifications
- Bachelor's Degree preferred
- Minimum 3 years multi-unit experience in restaurant/retail industry
- Experienced in ensuring operational effectiveness for multi-unit organi