Assistant Store Manager

Job Title:

Assistant Store Manager Employment Type:

Full-Time Reports To:

Store Manager Employee Benefits:

Paid Time Off (PTO),

Sick Leave, Paid Holidays, Workers' Compensation Workdays :

Tuesday-Saturday, 9:30-5:30 pm, Shift May Change as Coverage is

Needed Hours Per Week:

40 Hours Per Week Pay range: $37,000•50,000

Application Period:

May 15•May 28, 2026

Interview Period:

May 29, 2026•June 5, 2026

Start Date:

June 15, 2026 About our Non-Profit REACH of Haywood County REACH of Haywood County is a nonprofit organization that has been supporting survivors of domestic violence, sexual assault, elder abuse, and human trafficking in Haywood County for over 40 years About Within REACH Resale Store Our resale store, Within REACH, is critical to our organization's mission, as it helps fund essential services for survivors of violence, including court advocacy, emergency shelter, and violence prevention education. The Within REACH Vibe We're looking for someone who genuinely loves people and brings warm, positive energy into a room. Someone who can chat with customers, connect with volunteers, laugh with coworkers, and help create a store that feels welcoming, fun, and full of life. This is a great fit for someone who: Likes staying busy and hates boring days Brings good energy, kindness, and teamwork to work Can roll with the flow and adapt when things get hectic Enjoys talking with all kinds of people and making them feel seen Wants work to feel meaningful, not just like punching a clock Understands that retail is part organization, part customer service, part chaos-management, and part fun Is dependable, self-motivated, and willing to jump in wherever needed Loves the idea of working somewhere mission-driven and community-centered Can work hard while still keeping the atmosphere upbeat and supportive Appreciates that every item sold helps support survivors in Haywood County through REACH of Haywood County We care just as much about attitude, kindness, and work ethic as we do about experience. If you're friendly, adaptable, community-minded, and enjoy working with people, you'll probably fit right in. Position Summary The Assistant Store Manager of Within Reach serves as a key support role to the Store Manager, acting as an intermediary between staff and leadership. In the absence of the Store Manager, this role assumes responsibility for daily operations. When the Store Manager is present, the Assistant Store Manager oversees daily operations and procedures, allowing the Store Manager to focus on strategic and administrative responsibilities. This position plays a critical role in maintaining smooth operations, supporting staff and volunteers, and ensuring a positive customer experience. Key Responsibilities Store Operations and Customer Service Oversee daily store operations in the absence of the Store Manager Assign daily tasks to staff and volunteers and provide direction as needed Address customer service issues, including shoplifting, difficult situations, and conflict resolution Track and process refunds and voided sales Run the cash register, handle cash transactions, and maintain a clean and organized front desk Fill in for staff positions as needed Maintain store cleanliness and organization, including bathrooms, floors, windows, and kitchen areas Assist in recovering and reorganizing the store during slower periods Inventory and Donations Management Track inventory and maintain adequate store supplies Order necessary supplies and complete store runs as needed Receive and process donations, including assisting donors, unloading vehicles, organizing and cleaning incoming items Load, unload, and stack recycling into trailers Empty trash and maintain dumpster areas Price and merchandise housewares, clothing, accessories, and furniture Staff and Volunteer Support Provide guidance to support team success and maintain positive morale Train, mentor, and provide ongoing support to staff and volunteers Maintain updated contact information and track volunteer applications Develop guidelines and procedures for staff and volunteers to ensure smooth operations Step into operational roles when staffing coverage is needed Cash Handling and Financial Procedures Handle store cash and ensure proper financial procedures are followed Determine change needs, inventory available change, and obtain change from the bank Count and log cash donations Balance registers and prepare bank deposits Use and track petty cash Routinely count and log all cash in the safe Qualifications High school diploma or equivalent required Experience in retail, customer service, or nonprofit store operations preferred Experience working and managing a volunteer program preferred Strong organizational and multitasking skills Ability to manage conflict and handle difficult customer situations professionally Experience handling cash and following financial procedures Strong communication and teamwork skills Commitment to REACH's mission and values Physical Requirements Ability to stand for extended periods Ability to lift 25-40 pounds Ability to bend, reach, push carts, organize merchandise, etc. REACH of Haywood County is an Equal Opportunity Employer and values a diverse and inclusive workplace.

Pay:

$37,000.00•$50,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person