Senior Program Manager (ServiceNow and CMDB experience)

Senior Program Manager (ServiceNow and CMDB experience) Jersey City, NJ

• Hybrid
• 3 days onsite
• must be local 6+ months contract

INTERVIEW TYPE

Video

INDUSTRY

Financial Services

REQUIRED SKILLS

Must-Haves:

10+ years program management experience in enterprise environments, leading large-scale, cross-functional initiatives 5+ years ServiceNow delivery experience with strong focus on CMDB, CSDM, ITOM, and ITSM Proven expertise in CMDB architecture, service modeling, and data governance (incl. Discovery & Service Mapping) Strong ability to lead end-to-end ServiceNow programs (governance, risk, budget, vendor management, and delivery) Experience working with senior stakeholders, driving enterprise alignment, and translating technical strategy to business outcomes Primary Skills

• Bachelor?s degree in technology, engineering, business, or related field
• PMP, PgMP, or similar certification
• 10 years of enterprise program/project management experience
• 5 years delivering ServiceNow projects across CMDB, ITOM, and ITSM
• Experience leading cross-functional programs with enterprise and regulatory impact
• Strong knowledge of ServiceNow CMDB, CSDM, discovery, service mapping, integrations, and data governance
• Ability to align CMDB strategy to business outcomes such as resilience, automation, risk reduction, and decision support

Responsibilities:

Lead ServiceNow programs across CMDB, CSDM, ITOM, and enterprise service visibility Coordinate delivery across teams, vendors, and workstreams with accountability for outcomes Manage risks, issues, and dependencies while driving timely decisions and course correction Lead implementation of CSDM-based service and capability models aligned to business and operations Partner with architecture and service owners to prevent duplication and ensure alignment Define and implement data model extensions, including capability attributes and resiliency boundaries Bridge enterprise frameworks with practical CMDB execution Ensure compliance with governance, risk, security, and regulatory standards Establish program controls, reporting, and audit-aligned documentation Drive execution using Agile and SDLC practices Manage budgets, forecasts, vendor spend, and capacity planning Oversee vendor performance, ensuring quality and value delivery Serve as primary contact for stakeholders and executives Translate technical initiatives into clear, executive-level communication and decisions