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Deputy Assistant Store Manager
Career Insights for Retail Associate Manager
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Based on New Jersey data
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What they do
A Retail Associate Manager assists the manager at a retail store, either an independent business or a store that is part of a large retail chain. Supervises sales associates and retail store operations. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. May prepare work schedules and hire, train and evaluate sales associates. May supervise warehouse, cleaning, maintenance or security staff. Assists with resolving customer complaints.
$45,619 / year median in New Jersey
+2% projected growth
Job Description
- Wayne
- Wayne
- 3626 Job Summary A Barnes & Noble bookstore is a gathering place for readers and the community.
- Consistency of all Bookstore Basics, maintaining the store's presentation to expected standards.
- Strong operational standards with best practices, maintaining a well-organized stockroom and backstock, and receiving and shelving deliveries on a timely basis.
- Commercial direction and presentation across the Front of Store (FOS) and table displays, with executed focus that highlights key titles and promotions.
- Strong section detail and stock levels, with the team working effectively with the Inventory Cluster Support (ICS) team to ensure appropriate offerings.
- A well-presented Children's Department with clear ownership, balanced stock, a strong commercial offer, and a welcoming space.
- Proper execution and understanding around Specialty visual merchandising replenishment and disciplines, delivering the Gift and FOS presentation, Toys & Games and other non-book sections correctly.
- Solid execution of café standards supported by the store team, fostering a positive culture of partnership within the café team and actively promoting Membership and book picks.
- Delivery of good service by having the FOS well covered and the team being "heads up," greeting and offering help to most customers in an unintrusive, natural way.
- Friendly, knowledgeable and professional service at the registers, working naturally with Membership, Our Monthly Picks and other store services, achieving sales objectives.
- Effective selling of Our Monthly Picks, evaluating how well the bookseller behaviors are embedded and demonstrated by the team in a natural and enjoyable way.
- Prioritized health, safety and loss prevention standards, demonstrating de-escalation techniques, confidence in handling active threats, Code Adam and emergency procedures.
- Solid execution of roster and budget alignment so store scheduling is balanced effectively and smoothly runs, while collaborating well with Rota Cluster Support (RCS) and when needed, with Recruiter Cluster Support (RC).
You will:
- Demonstrate effective ownership of key responsibilities to support and lead the store team and operations ensuring smooth day-to-day operations in absence of the Assistant Store Manager (ASM) and Store Manager (SM).
- Support developmental priorities within the team, ensuring well-rounded abilities to meet the demands of the store and the potential of individual booksellers is realized, working with the SM, People Cluster Support and/or RC to do so.
- Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities, in partnership with the ASM and SM, promptly and fairly so expectations are met and delivered.
- Support the store team, acting with kindness, fairness and respect and encouraging this with the team, creating a positive working environment.
- Communicate and deliver appropriate company messages to the store team in a clear, consistent way in the absence of the ASM or SM sharing necessary feedback and questions with the Cluster or Home Office resources.
- Demonstrate integrity and personal credibility, inspiring engagement and performance within the team and Cluster.
- Be resilient and determined when under pressure, remaining equitable and consistent while focusing and achieving goals and objectives.
- Run the store effectively in the absence of the ASM and SM, enabling them to fulfill a Cluster role, supporting the team or other Cluster stores.
- Drive your own development, showing enthusiasm to listen, learn and be open to feedback, reflecting on it and applying it to improve and fulfill career goals.