A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
Full-Time About QQ Nail Spa QQ Nail Spa is one of New York City's fastest-growing nail salon brands, committed to delivering exceptional service, beautiful results, and an elevated guest experience. We believe every guest deserves more than just a manicure—they deserve a memorable experience that keeps them coming back. We're looking for a passionate, results-driven Store Manager who thrives in a fast-paced environment and is excited to lead a high-performing team while growing the business. Position Summary As the Store Manager, you will be responsible for the overall performance of the salon, leading daily operations while driving sales growth, developing your team, and delivering an exceptional guest experience. You will own the salon's key performance indicators (KPIs), coach employees to achieve results, recruit and develop top talent, and create a culture focused on accountability, teamwork, and outstanding customer service. This is an exciting opportunity for a leader who enjoys building successful teams, growing a business, and making a direct impact on performance. What You'll DoLeadership & Team Development Recruit, interview, hire, onboard, and retain top talent. Lead, coach, and develop a high-performing salon team. Conduct regular one-on-one coaching and performance conversations. Create schedules that maximize productivity and business needs. Foster a positive, engaging, and accountable work culture. Sales & Business Performance Own the salon's sales goals and business KPIs. Drive revenue through exceptional guest experiences and team coaching. Increase average ticket through service enhancements and retail recommendations. Improve guest retention, repeat business, and rebooking rates. Develop and execute local grassroots marketing initiatives to grow new guest traffic. Monitor daily, weekly, and monthly business performance and create action plans to achieve goals. Operations Oversee all daily salon operations. Ensure company SOPs, sanitation standards, and safety procedures are consistently followed. Manage inventory levels, ordering, and product usage. Maintain salon cleanliness and presentation to company standards. Resolve guest concerns professionally and create service recovery opportunities. Guest Experience Lead by example in delivering exceptional hospitality. Ensure every guest receives personalized service and a memorable experience. Monitor online reviews and guest feedback to continuously improve service quality. Build lasting relationships that create loyal, repeat guests. What We're Looking For 2+ years of management experience in retail, hospitality, beauty, wellness, or a customer-focused environment. Proven ability to lead and develop high-performing teams. Strong sales and business acumen with experience achieving KPIs. Experience with hiring, coaching, performance management, and employee development. Excellent communication, leadership, and problem-solving skills. Ability to multitask and make decisions in a fast-paced environment. Strong organizational and time-management skills. Flexible schedule, including evenings, weekends, and holidays as business needs require. PREFERS someone that lives in Long Island or Flushing that drives Preferred Qualifications Experience managing a salon, spa, retail, or hospitality business. Experience with scheduling, payroll, inventory management, and business reporting. Knowledge of customer relationship management and appointment booking systems is a plus. Why Join QQ Nail Spa? Competitive salary plus performance-based bonus opportunities. Career advancement with a rapidly growing company. Ongoing leadership development and training. Supportive and collaborative team environment. Opportunity to make a measurable impact on business growth. Employee discounts on services and products. Paid time off and additional company benefits. Success in This Role Looks Like Consistently achieving or exceeding sales goals. Growing new and repeat guest business. Building a motivated, engaged, and high-performing team. Delivering an outstanding guest experience every day. Maintaining operational excellence and brand standards. Creating a salon culture that employees and guests love. If you're a motivated leader who enjoys coaching people, driving results, and creating exceptional customer experiences, we'd love to hear from you. Apply today and help lead the future of QQ Nail Spa.
