Leadership & Team Development:

Partner with the Store Manager to lead a motivated, engaged, and high-performing team. Foster a collaborative and supportive work environment, encouraging teamwork and shared goals. Drive training and development, empowering your team to excel and grow. Communicate clearly and transparently, ensuring alignment and trust across the team. Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence:

Assist with the smooth day-to-day running of the store, ensuring compliance with company policies. Maintain high visual merchandising and housekeeping standards to enhance the shopping experience. Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers. Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance:

Support in meeting and exceeding sales targets, driving profitability through effective strategies. Monitor key performance indicators (KPIs) to track and sustain store success. Oversee stock levels, ensuring smooth replenishment and accurate delivery management. Implement proactive loss prevention strategies to protect the store's profitability.

Customer Experience:

Lead by example in delivering exceptional customer service at every opportunity. Address customer feedback promptly, ensuring satisfaction and brand loyalty. Represent EMS with enthusiasm, professionalism, and a positive attitude. Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere. We would like to meet someone who is\nPassionate about creating outstanding customer experiences. An inspiring leader with a proven track record in retail management. A clear and confident communicator, able to engage with colleagues and customers alike. Results-driven, with a sharp focus on achieving goals and meeting targets. Approachable, supportive, and trustworthy—a natural team player. Energetic and proactive, with a determination to see tasks through to completion. Skilled in problem-solving and decision-making, ensuring solutions align with company policies. What's in it for you\n

Monthly Bonus Scheme:

A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary. 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports\nA stable, successful and supported environment\nLength of service awards You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change! INDUS\nAbout EMS\nAt Eastern Mountain Sports, we're passionate about equipping adventurers with the gear they need to explore the outdoors. From hiking and climbing to skiing and paddling, our high-quality, sustainable products are designed to handle every journey—whether it's a weekend in the mountains or an everyday adventure closer to home. As a team, we share a deep love for the outdoors, a commitment to outstanding customer service, and a drive to inspire others to get outside. We believe in teamwork, value individuality, and foster an inclusive workplace where diverse perspectives fuel innovation and success. Whether you're helping customers find the right gear in-store, developing products that stand up to the elements, or driving strategy behind the scenes, every role at EMS plays a part in our mission. 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