SUMMARY JOB DESCRIPTION

Ensures customer retention and the profitability of the new and previously used car profit centres. Fulfills his/her responsibilities by efficiently managing personnel and demonstrating knowledge of the potential market, established performance standards and an acute feel for the profitability thresholds of each department. The

MAJOR TASKS

are listed below, but the incumbent may be assigned to other duties. Plans monthly and yearly objectives for sales, gross turnover, and essential expenses. Prepares and manages the department's annual operating budget. Follows up, as appropriate, on all potential buyers by creating, implementing, and closely monitoring a customer search and sales control system. Creates, implements, and manages a system to follow up on buyers of new and previously used cars. Provides his/her supervisor with exact information on the management of floor activities on a daily basis. Works with the sales team on programs to increase gross earnings from new cars and penetration of after-sales marketing (financing and insurance). Contact financial institutions to have exceptional cases approved (acceptance rate). Closely follows lease renewal activities, analyzes the related reports, and submits recommendations to his/her supervisor to make the lease portfolio turn a profit. Manages the department's marketing and advertising activities, together with his/her supervisor. Cooperates in devising various advertising and promotional campaigns. Ensures that all customers are introduced to the marketing director. Fills in the completed transaction sheets and forwards them to accounting in a timely manner. Establishes and maintains standards for the delivery of cars to the customers. Ensures that the first after-sales department appointment is arranged at the time of delivery. Processes the sales consultants' commission sheets and verifies their payroll. Helps the previously used car department evaluate trade-ins, as necessary. Analyzes the various customer satisfaction reports and submits recommendations to ensure customer retention and loyalty. Understands and keeps informed of federal and provincial regulations and municipal bylaws governing the sale of new cars and observes them. Keeps current and informed of the manufacturer's current product, program, and promotional novelties and/or those of the financial institutions. Notifies the sales team of any changes. Keeps up to date with all training pertaining to the management position as required, and completes all manufacturer and brand training.\nCompletes all tasks and training as required by the Director and General Manager. Tasks related to stock/purchasing/evaluation management Checks the inventory of new and previously used cars every day, to ensure that stock is sufficiently balanced and that stock rotation is efficient and optimized. Makes recommendations to his/her supervisor regarding the stock of new and previously used cars. Closely follows customer tastes, lost sales, the history of dealership sales, and local market trends to choose which cars to stock and ensure that purchasing is balanced. Analyzes advertising in newspapers or other publications to find vehicles in good condition with low odometer readings. Implements a turnover policy of ___ days (stock of previously used cars). Exchanges vehicles with other dealers. Plans and manages the display of vehicles in the showroom and parking area. Evaluates all previously used cars brought into the dealership, ensures that their titles of ownership are in order, and checks their mechanical condition and bodywork. Applies the stickers required for the sale and long-term lease of automobiles by the Consumer Protection Act and ensures that they are updated. Ensures that previously used vehicles intended for the retail market are covered by the legal warranty of fitness. Keeps up-to-date on the previously used car market and current evaluations of such vehicles. Manages the refurbishing of previously used vehicles (reconditioning). Ensures that the cost and time of reconditioning the bodywork and the mechanical restoration do not exceed the dealer's forecasts. Creates and maintains a field network (wholesale and retail salespeople), both to purchase and sell cars. Attends auctions approved by management and purchases vehicles. Closely monitors earnings from auction purchases and compares gross profit from cars from auctions to gross profit from trade-ins. Notifies individuals concerned of the scheduled dates for the delivery of the cars purchased. Closely monitors lost sales.\nDevelops and manages wholesale activities. Tasks related to the management of the Sales Team Chairs the daily and weekly sales team meetings and implements systems to provide ongoing training for the sales consultants. Trains and motivates the personnel reporting to him/her and participates in hiring this personnel, together with his/her supervisor. Conducts formal evaluations of the performance of personnel reporting to him/her, at set intervals. Helps the sales consultants set aggressive, but realistic, monthly objectives, and provides them with the support required to attain these objectives. Helps the sales consultants complete transactions and meet with customers, if necessary. Ensures that the sales consultants understand and comply with the dealership's sales policies, conditions, and systems. Monitors the efforts of the sales consultants to improve the customers' image of the dealership and their satisfaction with it. Encourages teamwork in a sales environment focused on the clientele, throughout the entire sales, delivery, and follow-up process. Maintains efficient communications within the department, as well as between departments. Endeavours to promote harmony and a team spirit with all the other departments. Takes part in management meetings, if invited. Maintains a professional appearance.\nPerforms other tasks, based on management requirements and instructions. Requirements Professional appearance and communication skills Integrity, a positive attitude, and a strong work ethic are required Willing to learn Be a team player Receptive to new ideas Must have a Clean License (no major infractions) Must pass a

Drug Test Qualifications:

To perform this job successfully An applicant must be able to perform each essential duty satisfactorily. An applicant must be able to pass a drug test. Must have a valid Driver's License. Must be 18 years of age or older and be authorized to work in the U.S.

Job Type:

Full-time Salary Work Location:

In person

Benefits:

Excellent compensation plan with paid holidays off! High Volume dealership! Birthday Holiday and paid vacations Medical, dental, vision, 401k Company paid Life insurance Employee discount to schedule your interview. Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Compensation details:

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