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Team Lead- Manufacturing (HOK)
Career Insights for Retail Operations Supervisor
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Based on New York data
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What they do
A Retail Operations Supervisor manages daily operations and activities for a retail company, often across multiple stores. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
$59,206 / year median in New York
+5% projected growth
Job Description
Team Lead- Manufacturing (HOK)
Location
2 Saint Ann's Avenue, Bronx, NY, 10454, United States
Base Pay
$19.00 - $19.00 / Hour
Job Category
Plant, FDC, Manufacturing
Employee Type
Reg Full-Time
Required Degree
High school
Manage Others
No
Description
About Us
FreshDirect is a leading online grocer committed to delivering the highest quality, freshest food directly to customers. Founded in 2002, FreshDirect partners with growers, producers, and local food innovators to provide exceptional food experiences and convenient solutions that make everyday life better. Headquartered in the Bronx, NY, FreshDirect serves the greater New York tri-state area and is proud to be part of the Ahold Delhaize family of companies.
The Role
The Team Lead is responsible for supporting department leadership in the day-to-day operation of the production floor, ensuring efficiency, productivity, and compliance with FreshDirect standards for Quality, Food Safety, and Employee Health & Safety. This role serves as a frontline leader, providing coaching, direction, and support to team members while ensuring operational goals and customer commitments are consistently achieved.
What You'll Do
Lead and support daily production operations to ensure productivity, accuracy, and quality standards are met.
Promote and enforce compliance with Food Safety, Sanitation (GMPs), Employee Health & Safety, and company policies.
Ensure work areas remain safe, clean, organized, and audit-ready.
Monitor order fulfillment, processing, and production activities to maintain operational excellence.
Collaborate with Supervisors and Managers to resolve production and workflow challenges.
Provide coaching, training, and ongoing development to hourly team members.
Address routine team member concerns, conflicts, and performance issues, escalating matters when appropriate.
Manage attendance and staffing needs, reallocating resources to maintain operational continuity.
Execute operating plans and departmental priorities established by leadership.
Troubleshoot operational issues and escalate significant concerns as needed.
Support company initiatives, projects, and continuous improvement efforts.
Follow up on action items and ensure food safety and employee safety remain top priorities.
Train team members on processes, procedures, and best practices.
Perform production duties alongside team members as required.
What You'll Bring
Required Qualifications
Current full-time FreshDirect employee; six months of service preferred.
Demonstrated leadership skills and the ability to lead teams with respect, accountability, and professionalism.
Strong verbal and written communication skills in English; bilingual skills preferred.
Ability to work independently with minimal supervision.
Ability to hold team members accountable for attendance, productivity, quality, and performance standards.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Familiarity with warehouse, production, or inventory management systems preferred.
Ability to navigate operational systems and dashboards to manage workflow and performance.
Strong problem-solving, organizational, and decision-making skills.
Commitment to FreshDirect's values, mission, and culture.
Internal Eligibility Requirements
No written warnings within the last 12 months prior to application.
No suspensions within the last 12 months prior to application.
If PITO certified, no incidents or corrective actions within the last 12 months prior to application.
Physical Requirements
Ability to lift up to 50 pounds.
Ability to stand and walk for extended periods, including shifts lasting 6 to 10+ hours.
Frequent bending, twisting, squatting, reaching, pushing, pulling, and repetitive hand movements.
Ability to work in refrigerated and freezer environments, including temperatures below -10°F and between 32°F and 40°F.
Exposure to FDA-approved cleaning chemicals.
Ability to work in cold and wet environments.
Ability to safely operate equipment such as electric pallet jacks, box cutters, and other warehouse machinery.
Ability to work a flexible schedule, including nights, weekends, and holidays as business needs require.
Values
At FreshDirect, we are guided by our commitment to:
Customer First
Safety Always
Quality Without Compromise
Accountability and Ownership
Teamwork and Respect
What You'll Love
Working in a fast-paced, collaborative environment.
Opportunities to develop leadership skills and advance your career.
Exposure to operational excellence and continuous improvement initiatives.
Being part of a team that helps deliver the freshest food to customers every day.
Salary
Note:
The pay rate for the role is an increase of $2.00/hr on your current base hourly pay.
Total Rewards & Benefits
Medical, dental, and vision benefits
401(k) with company-sponsored programs
Generous paid time off
Learning and development opportunities
20% employee discount on FreshDirect orders
Access to FD Market, our onsite employee grocery store
Complimentary FreshDirect shuttle service between Bronx headquarters and public transportation
Employee recognition programs, appreciation events, and team celebrations
Our Culture
FreshDirect thrives on teamwork, innovation, and a shared commitment to excellence. We invest in our people through training, career development, recognition programs, and opportunities to make a meaningful impact. Our employees are the driving force behind our success, and we are committed to fostering a workplace where everyone can grow and succeed.
Equal Opportunity
FreshDirect is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
The statements above are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with the role. Responsibilities and requirements may change based on business needs.
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