Full Service Area Manager of Service Ops

Overview:

Full Service Area Manager of Operations Dunn Tire & Auto Location:

Upstate New York (Rochester preferred)

Pay:

$125,000

• $150,000 Lead Teams. Drive Results. Build Something Bigger. At Dunn Tire & Auto, we don't just service vehicles
• we build careers, develop leaders, and create experiences that keep customers coming back for life. As an Area Manager, you'll take ownership of an entire market
• leading multiple retail locations, developing Store Managers, and driving performance across people, customers, and business results.

This is a high-impact leadership role for someone who thrives on building teams, coaching leaders, and delivering measurable results. What You'll Do Lead & Develop High-Performing Teams Coach, mentor, and develop Store Managers into strong, people-first leaders Build a culture focused on accountability, growth, and servant leadership Provide real-time feedback and guidance to elevate team performance Ensure every store has the right people in the right roles at the right time Drive Business Performance You'll own performance across your region by focusing on five key drivers: Team Engagement

• build and retain strong, motivated teams Customer Experience
• deliver consistent, high-quality service Sales Growth
• increase revenue and market share Operational Excellence
• improve efficiency and execution Expense Management
• control costs while maximizing results Elevate the Customer Experience Ensure every store delivers a best-in-class service experience Reinforce core customer behaviors: Build genuine relationships Educate and empower customers Deliver personalized recommendations Resolve escalated customer concerns with professionalism and urgency Own Operational Excellence Analyze performance metrics and implement action plans Drive consistency across stores through standard processes and best practices Maintain safe, organized, and customer-ready environments (5S standards) Ensure compliance with company policies, safety standards, and procedures Partner cross-functionally to solve problems and improve processes Plan & Execute at a High Level Partner with leadership to set and deliver: Sales and profit plans Hiring and staffing strategies Inventory and operational plans Monitor results vs.

plan and take corrective action when needed Identify trends, risks, and opportunities across your market What Makes You Successful in This Role This role is built for a leader of leaders

• someone who can balance results with people development.

You'll stand out if you: Lead with integrity, humility, and a strong will to win Are equally comfortable in the field and in the data Build trust quickly and influence at all levels Hold teams accountable while developing them Focus on long-term growth, not short-term wins What You Bring 3+ years experience as a Store Manager and/or Above Store Leader (or equivalent leadership role) 10+ years of relevant leadership and operations experience Proven ability to lead multi-location teams Strong business acumen (sales, P&L, operations) Exceptional communication and relationship-building skills Ability to analyze data and turn insights into action Experience in automotive, retail, or service environments Education Bachelor's degree in Business, Management, or related field, or equivalent experience Work Schedule Typically Monday-Saturday, with flexibility based on business needs Occasional extended hours depending on market demands Why Dunn Tire & Auto? Opportunity to lead at scale and make a real impact A culture focused on people, development, and growth Clear path for career advancement into senior leadership Work with a company that values: Doing the right thing Taking care of people Delivering exceptional service Physical & Work Environment Combination of office and in-store environments Frequent standing, walking, and movement between locations Occasional lifting (up to 50 lbs) and physical activity in store environments Equal Opportunity Employer Dunn Tire & Auto is committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer.