PREVIOUS UPS STORE EXPERIENCE REQUIRED

The UPS Store Manager delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous UPS Store experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

Manages all day-to-day operations of a UPS Store Franchise Manages all employees Manages all inventory and places orders with vendors as needed Handles shipment claims for lost and damaged packages Manages all mailboxes Trains all new employees and educates associates on proper franchise procedures Is the point person for all customers' cares and concerns related to the store Delivers outstanding customer service to walk-in customers and telephone inquiries Continuously practices good listening skills with customers, UPS Store team members, and leadership Takes ownership of the customer's shipping needs and offers viable solutions Takes action to learn all product and service offerings, alternative solutions, and industry trends Operates all equipment, software, and devices expertly and is willing to teach others Maintains a clean, organized, and safe working environment Performs other duties as assigned

QUALIFICATIONS

Previous UPS Store experience required Leads by example Strong computer and e-mail skills Outstanding phone skills Strong verbal and written communication skills, including spelling and math Prompt, reliable, and responsible Able to lift 40+ pounds

BENEFITS

Excellent Advancement Opportunities Employee Discounts Uniforms Provided Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

Employee discount Flexible schedule People with a criminal record are encouraged to apply

Work Location:

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