Assistant Manager/Sales Associate Massage Envy Erie - 3.1 Erie, PA Job Details Full-time From $18 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Leadership training provided Vision insurance 401(k) matching Employee discount Opportunities for advancement Qualifications Customer communication Sales support Sales management Inventory management Customer service Team development Organizational skills Beauty & cosmetics sales Training Retail management Full Job Description Assistant Manager - Massage Envy Lead. Coach. Inspire. Grow. Massage Envy is looking for a motivated, people-focused Assistant Manager who is passionate about leadership, team development, sales, and creating exceptional experiences for our members and guests. This is an exciting opportunity for someone who loves coaching and educating others , helping team members achieve success in their roles, and being actively involved in the day-to-day operation of a busy, service-focused environment. The ideal candidate is a natural leader who leads by example, enjoys working with people, and is excited to continue developing their management and leadership skills. Key Responsibilities Leadership & Team Development Support the Manager in leading day-to-day operations and team performance. Help recruit, train, coach, and motivate service providers and sales/front-desk associates. Provide ongoing coaching and education to help team members succeed in their roles. Foster a positive, supportive, and high-performance team culture. Lead by example and help create an environment where team members feel supported, valued, and motivated. Assist with scheduling, performance feedback, and ongoing staff development. Help team members identify opportunities for growth and achieve their personal and professional goals. Sales & Member Experience Support the team in achieving membership, service, and retail sales goals. Coach team members on effective sales techniques, customer service, and performance expectations. Lead from the front by actively engaging with members, guests, and team members. Help maintain high levels of member satisfaction through exceptional service. Assist with resolving member and guest concerns professionally and efficiently. Identify opportunities to improve the overall member experience and strengthen retention. Daily Spa Operations Assist with the daily operation of a clean, professional, and welcoming spa environment. Help ensure Massage Envy policies, procedures, and service standards are consistently followed. Assist with inventory, supplies, and other operational needs. Support the Manager with daily business priorities and operational goals. Step into a leadership role when the Manager is unavailable. Business & Performance Assist the Manager in achieving monthly business goals, KPIs, and operational targets. Monitor team performance and help identify opportunities for improvement. Support initiatives designed to improve efficiency, profitability, and member retention. Help create accountability while maintaining a positive and encouraging team environment. What We're Looking For Previous leadership, supervisory, sales, customer service, retail, hospitality, fitness, wellness, or similar experience preferred. Strong communication, organization, and interpersonal skills. Someone who genuinely enjoys coaching, teaching, and developing others . Comfortable having conversations around sales, performance, and accountability. A positive, energetic attitude with a passion for helping people succeed. Ability to thrive in a fast-paced, service-oriented environment. Strong customer service skills and a commitment to creating exceptional member experiences. Passion for wellness, leadership, team development, and personal growth. A desire to grow into increased leadership responsibility. What We Offer Competitive base hourly rate + performance bonuses Employee discounts on services and products Paid time off and benefits package, with details provided during the interview Ongoing leadership training and development Career growth opportunities Award and recognition programs A caring, supportive community of professionals who uplift one another An organization invested in YOUR success and leadership development A positive environment where your contribution and impact matter Ready to Take the Next Step in Your Leadership Career? If you're passionate about people, leadership, sales, customer service, wellness, and helping others become successful , we'd love to meet you. This is an opportunity to build your leadership skills, make a meaningful impact on a team, and grow your career with Massage Envy in a supportive and rewarding environment. Apply today—we can't wait to meet you!

Pay:

From $18.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person