Harrys Lakeside Scoops Supervisor

Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch). Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to "treat all guests as if they were company in their own homes." Staff members are no exception to this rule.

Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!

GENERAL PURPOSE OF JOB

Harry's Lakeside Scoops is an ice cream kiosk on Woodloch's Resort property. The operation features soft-serve ice cream (cups/cones/sundaes, shakes & floats) along with some Woodloch Novelties (ice cream sandwiches, boomer bites, etc.). HLS provides a service & products that will further enhance the enjoyment and overall experience for our guests. The HLS Supervisor demonstrates Woodloch's core values of respect, honesty, integrity, diversity, inclusion and safety of others. The Supervisor leads a team of employees whose actions/performance have a direct effect on customer experience and the WL's success. The cleanliness, appearance, quality of products, presentation, consistency & hospitality level of Scoops fall under the direct responsibility of the Supervisor Scoop's Supervisor needs to be upbeat and friendly & able to instill this same spirit into his/her team. The Supervisor will be expected to be knowledgeable and capable of performing all duties & insure the HLS staff are able to answer questions about who "Harry" is and the history of WL; the products on the menu and able to make suggestions about what a guest might enjoy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Train employees to ensure HLS meets our high standards of personalized customer service & they are able to fulfill orders in an effective and efficient manner. Focus on sanitation and cleanliness of exterior and interior of building including all surfaces and equipment. Play the role of a working supervisor - will be working with employees in the operation Keep products fresh by following guidelines & proper rotation / storage / ordering Help to establish and enforce proper use of POS, i.e. ringing-in of sales and accept payment of goods (room charge/credit card/cash). Involved with ordering & inventory. Establish daily pars / restocking, etc. Help to create menu & offerings - allow creativity and input. Ensure the menu is accurate on displays and in POS Implement training and protocols for accurate and consistent preparation & service of products Maintain the traditions of Woodloch's warm hospitality, sincere care for our guests and each other. Possess effective communication skills. Comply with health, safety and hygiene guidelines & regulations. Be aware of & understand importance of keeping working areas and equipment clean and up to WL standards along with required & monitored testing by the Department of Agriculture. Awareness and addressing as needed, the surrounding area and exterior of the building (garbage receptacles, wiping tables, picking up trash, addressing spills, etc) Maintains knowledge of all offerings & products. Be proficient in basic math.

Culture:

Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!) We promote teamwork and cooperation We celebrate our staff with appreciation/holiday parties Career development and advancement

Benefits:

Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees Company-paid Life insurance for Full-Time employees Short Term Disabilities plans, Life and Pet insurance 401k with employer match 529 College Savings Plan Generous Paid Time Off package, Paid Sick & Paid FMLA Flexible & Dependent Care Saving Account (FSA) Complimentary birthday dollars Employee Crisis Fund/ Benevolent Fund Complimentary Day Passes Free use of many facilities, sports complex discounts, golf discounts, wellness programs Dozens of local employee retail discounts •Full benefit details will be disclosed during new employee orientation•