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J
JCPenney
Store Manager
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What they do
A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
$50,286 / year median in Pennsylvania
-2% projected decline
Job Description
Overview Store Manager Contributes to profitable sales growth by executing the overall store strategy; including leading and engaging the team managing company merchandise and operational excellence training and developing associates and executing sales-building programs.
Primary Responsibilities:
Customer Service- Models coaches and holds team accountable for outstanding customer service.
- Engage with both associates and customers to enhance interactions.
- Conduct store walkthroughs for pricing/signing accuracy. Sales
- Analyze sales and expense data to identify opportunities.
- Communicate business objectives and performance to the team.
- Strategically drive sales through store walkthroughs and leadership interactions.
- Improve store consistency around key performance metrics
- Participate in peer group discussions to address business trends. Team Development
- Provide in-the-moment coaching for associates.
- Maintain performance notes and take action on performance gaps
- Enhance each leader's execution abilities and team development.
- Utilize recognition and rewards to reinforce positive behaviors.
- Motivate associates/teams to align with the company's strategy. Specialty Businesses
- Lead Salon Manager/Beauty Manager/Supervisors and engage related teams.
- Analyze sales and expenses to drive performance and improvements. Performance Standards
- Support shrink and safety initiatives
- Consistently meet established performance standards including sales service profit productivity and attendance
Core Competencies:
- Prioritizes Customer - Focuses team efforts on meeting the needs of the external and internal (associate) customer including the need for work-life balance and well-being.
- Takes Accountability - Holds team accountable for performance celebrates wins and empowers individuals to take responsibility for their work and pride in their accomplishments.
- Produces Results - Motivates and challenges associates to work hard smart and outside of traditional hierarchies to attain a shared purpose.
- Works Collaboratively-Creates a culture of inclusion and collaboration actively supporting teamwork and team spirit.
- Work experience- Minimum of 5 years retail leadership experience
- Education- bachelor's degree or equivalent work experience What you get: Eligible for bonus under the Management Incentive Plan. If eligible we offer a competitive benefits package including medical/dental/vision term life insurance paid vacation/holidays
- and 401(k) with Company match. All associates are eligible for an associate discount on merchandise at all Catalyst Brands. For paid holidays associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
- For paid vacation days as well as eligibility requirements for other benefits please visit www.