HVAC Service Manager Diamond Talent Solutions Weymouth, MA Job Details Full-time From $155,000 a year 1 day ago Benefits Fuel card Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Managing maintenance teams Managing technical support teams Customer communication Team leadership Labor cost analysis Workplace dispute resolution Account development Equipment troubleshooting Profit & loss Driver's License Electrical systems Job order costing Troubleshooting electrical systems Customer relationship management Organizational skills Leading team collaboration initiatives Electrical diagnostics Dispatch software communication Profitability analysis Financial performance measurement Technical troubleshooting support General management Operational budget management Organizational budget management Senior leadership Full Job Description HVAC Service Manager - Commercial HVAC Eastern Massachusetts | Full-Time | Hybrid $155,000 Base Salary + Performance Bonuses Position Overview A growing commercial HVACR contractor in Eastern Massachusetts is seeking an experienced HVAC Service Manager to lead its commercial service department. This is a senior leadership position designed for an experienced commercial HVAC professional who understands how to lead technicians, manage service operations, maintain strong client relationships, and take ownership of departmental financial performance. This is not a field technician position. The Service Manager will oversee the department rather than carry an assigned service-call schedule. However, strong technical expertise is essential to effectively coach technicians, troubleshoot complex issues, evaluate work quality, and provide direction when field teams need support. What You'll Be Responsible ForTeam Leadership Lead, coach, and develop a team of commercial HVAC service technicians and apprentices Oversee technician scheduling, workload distribution, and service priorities Conduct performance evaluations and support ongoing professional development Participate in recruiting, interviewing, and hiring technicians Support apprenticeship, certification, and career-development programs Establish clear expectations around safety, quality, professionalism, and accountability Service Operations Oversee day-to-day commercial HVAC service operations Work closely with dispatch and service coordination to prioritize customer needs Assign work based on technician experience and technical capabilities Monitor service workflows, response times, and job completion Oversee equipment readiness, truck inventory, vendor coordination, and field logistics Ensure accurate communication between field technicians and office personnel Client Relationships Build and maintain relationships with commercial clients, property managers, facility managers, property owners, and general contractors Handle escalated customer concerns and service issues Participate in customer meetings, site walkthroughs, and contract discussions Review estimates, proposals, and service agreements as appropriate Identify at-risk accounts and proactively address service concerns Financial & Departmental Performance Take ownership of service department financial performance Manage departmental budget, labor utilization, and gross-margin objectives Monitor job costing, pricing accuracy, invoicing, and billing workflows Control overtime, parts expenditures, truck stock, and subcontractor usage Review KPIs and operational reports to identify opportunities for improvement Drive sustainable service revenue growth while protecting profitability Technical Leadership Serve as a senior technical resource for commercial HVAC technicians working with equipment including: Packaged rooftop units Split and ductless systems VRF/VRV systems Air-cooled and water-cooled chillers Cooling towers Boilers and hydronic systems Pumps and heat exchangers Air-handling and makeup-air systems Exhaust and ventilation systems Electrical troubleshooting and control circuits VFD applications Gas-fired equipment Light commercial refrigeration The Service Manager will provide troubleshooting direction, oversee complex service issues, support root-cause analysis, improve callback performance, and help ensure work is completed correctly, safely, and profitably. Required Qualifications 8+ years of commercial HVAC service experience 4+ years managing HVAC technicians or a comparable technical service team Demonstrated experience managing or taking financial ownership of a department, branch, or P&L EPA Section 608 certification Strong commercial HVAC diagnostic and troubleshooting knowledge Experience with budgeting, job costing, labor utilization, and service KPIs Experience using modern dispatch, CRM, or field-service management platforms Strong leadership, communication, organization, and conflict-resolution skills Valid driver's license and acceptable driving record Preferred Qualifications Massachusetts Refrigeration Technician license Massachusetts gas fitting license

OSHA 30 NATE

certification Manufacturer-specific HVAC training Experience integrating or developing growing technician teams Schedule This position follows a hybrid leadership schedule consisting of: Three days in the office One day in the field One day working from home Field time is primarily dedicated to technician ride-alongs, customer visits, site walkthroughs, quality audits, and operational oversight. The position also participates in a rotating leadership on-call schedule, approximately one week out of every five . Compensation & Benefits $155,000 base salary Quarterly performance bonus tied to service department results Annual company-performance bonus Additional growth-based incentive opportunity Company vehicle and fuel card Company phone and laptop Health, dental, and vision insurance 401(k) with company match Paid time off Paid continuing education and manufacturer training What Success Looks Like The successful candidate will build a high-performing service department that delivers exceptional customer service while maintaining strong operational and financial discipline. Performance will be evaluated through areas such as department profitability, revenue growth, technician productivity and retention, callback reduction, first-time fix rates, response times, customer retention, and conversion of identified service opportunities. This opportunity is ideal for an experienced commercial HVAC leader who wants meaningful ownership of a department, the authority to make operational decisions, and an opportunity to grow into broader leadership responsibilities. Qualified commercial HVAC leaders are encouraged to apply through Indeed. We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics.

Pay:

From $155,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Weymouth, MA 02188