Job Title:

Center Store (Grocery)

Manager Success Factors Job Code:

1300394

Department:

Center Store (Grocery)

Reports To:

Assistant Store Manager Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

Manage the Grocery Department, including hiring, training and developing department associates
Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
Support the achievement of budgeted financial and operating results
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
Control store expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Observe and correct all unsafe conditions that could cause associate or customer accidents
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
Assist with the physical inventory of product on hand bi-annually
Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
Ensure compliance with local, state and federal regulations
Adhere to all company guidelines, policies and standard practices
Maintain security standards
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Perform all other duties as assigned

Qualifications:

High school graduate or equivalent preferred
Excellent interpersonal, organizational, communication and customer service skills
Good understanding of store operations preferred
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Ability to lead and direct others
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \"Certified Food Safety Manager\" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

Ability to use computers and other communication systems required to perform job functions Ability to use hand held computers for orders, mark downs, scan outs, and inventory Stand 100% of the time, frequently walking short distances Ability to push or pull up to 2000 pounds using a pallet jack or float Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check invoices, dates, and other written documents

Pay:

$19.40 - $29.10 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Paid time off Parental leave Tuition reimbursement Vision insurance

Work Location:

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